SG Broadband Community

rodrod5

Originally posted by Cable_Dood

The reason that your IP address isn't working is because the Oracle database that provisioning runs on was so infinitely screwed up by @Home neglect that your additional IP didn't provision correctly through the new Comcast system. Because there was an 'exception ...

rodrod5

newcom.................no but close (if you really knew anything you would know it is NuComm) but i did not work there

are ALL these people and many others a joke too???

http://www.pcmike.com/Journal/comcast.html

it is funny how some people only try to knock others personally when they know ...

rodrod5

Originally posted by Cable_Dood
the amount of people using the service does not affect your speeds unless your node is overloaded, which rarely happens with Comcast
Cheers

--Cable_D00d

there are some folks in Sacremento and the Kansas City area that would beg to differ :) :D ;) :p :cool ...

rodrod5

@Homes provisioning system is way better than comcast

Many MSOs in MANY markets had caps on them from day 1 how could this happen if @Homes provisioning was so screwed up?

once comcast took over their provisioning was when the 3 days on the escalations crap started........it took minutes to do it ...

rodrod5

Originally posted by Cable_Dood
Not a bad idea....there are a few (ahem) Comcast engineers floating around on here that can provide a lot more helpful info to advanced users than the tech support doods.

--Cable--d0oD

there are also ones around that make up false stories and blame all of the ...

rodrod5

1. you need to ask the tech support chimp if he can login to your account status page...if not it cant be an OE issue can it ???

2. you need to have them email you and make them wait till they get a bounce back

3. you and your friends bounce back messages need to be ready to be emailed to the ...

rodrod5

Originally posted by crazyjw1971

WRONG!!!

They eliminated the "computer name" deal.

Your adapter address is what the new system uses to assign IP's...

Basically, IT SUCKS!!!

sorry to hear that crazy when i was there it was computer name

MAC sucks it is just another way of the cable ...

rodrod5

Cable_dood please dont lie to people

when i did tier2 support for @Home when i first started we at tier 2 could provision a cable modem for ANY MSO

then comcast took over their own provisioning and the 3 day wait on the escalation board became a reality (the 18-36 hours)

when i left @Home we ...

rodrod5

ummmmm.........the computer name is what obtains the ip address when you r dynamic so they r VERY important

rodrod5

the incorrect one will say command not found

the correct one will say success after you run it

rodrod5

1. both of your network settings are the same as far as ip address goes?? and computer name???

if so thats y you r not on

2. it has been a while since i had to tell it to someone but i believe the command to turn off the proxy is

go to start then run...in run type in "regsrv32 -u ahiehelp.dll ...

rodrod5

if you have fuzzy tv then you have line/rf issues and need a truck roll

you might be able to cheat the system by complaining to the TV side of the cable company since they seam to get out there faster then when the guy comes say my internet is screwed too drop me a new line

either way you need a ...

rodrod5

more than likely you have RF noise that is interfearing with the upstream channel

you need to have tier2 put a tool called matrix on it or whatever they have like matrix if they dont have it

they can look at the signal to noise ratio and other modem info to see what the issue is

if you friend is ...

rodrod5

got to start settings control panel and double click on add remove programs

highlight I.E 5.5 and internet tools (or 6 if you have that)

then hit the add remove button and choose repair internet explorer....run this restart when it says to

if not fixed do the same thing but choose restore to ...

rodrod5

go to start settings control panel double click on network

then highlight the tcp/ip that matches your nic and hit properties

hit on the dns tab....is it on enable dns or disable....is there any info in there?? if not click on the ip address tab is it on obtain auto or specify

if on obtain ...

rodrod5

1. can you browse in netscape??

2. can you browse by ip address? like the ip for cnet is 216.200.247.131 if you can browse with it you have a dns or winsock issue

3. r you set static or dynamic have you tried to ping your dns servers to see if they r up............and checked to see it the correct ...

rodrod5

well hate to give you bad news but if you r on cox in Va and all you have is slow speeds then you might need to consider yourself lucky

im not saying this is acceptable at all but cox will do nothing for you for about the next 2-3 months at least till they get all of their transition issues solved ...

rodrod5

and i was only joking about how your isp knows best they dont know crap and can barely run their own networks

who needs their isp to look out for them just give me my damn pipe and take my money and go away

it was a joke i hate how companies do something for themselves and then spin it like they ...

rodrod5

a dns foward will poll your isp from time to time to determain what your ip address is that is assigned to your computer name (dhcp client id) and then will direct your domain like http://www.bob.com to your ip address

it will poll with a reverse dns lookup that gives them the ip assigned to your ...

rodrod5

just as Kip said you have all the classic signs of what we called a "stolen ip" when i did support for @Home

you and another user that has now been assigned that ip address are fighting over it

you need to go dynamic and pull a new one and then go static with it for what ever reason you want to ...

rodrod5

if the first hops you r speaking of that have packet loss is your gateway then you need to bite the bullet and call support

when i did support for @Home if their was any packet loss at all to the gateway that did not go away after a repush of the modem them we rolled a truck for cable RF issues ...

rodrod5

Now on Comcast Broadband (which sucks)

nope he got it exactly right

they have caped you and will do so for all others as well for the forseeable future because comcast knows what is best for you and your broadband needs

rodrod5

get it right from the horses mouth here

rodrod5

here comes the old tiered pricing which = charge you more for what you used to have or give you less for the same money

good luck "power users"<<<<<<<<<<<stupid word there

the old 1% of users excuse was what they told us for the 128 upstream cap as well

sorry to all that loved @Home

to those ...

rodrod5

SHAW is almost entirely off of @Home already............Rogers is getting there but i saw a report many of their subs with LanCity modems were having trouble connecting suddenly today

so yes @Home is out of Canada for sure...........if on Shaw you should be A OK.............if on Rogers Cogo or any ...

rodrod5

not only is it true, but they did it all on purpose.
They want to cut out the shareholders of @Home that are not affiliated with any of the MSOs AFTER the MSOs used the shareholders cash to build out the @Home network and used @Home as a test bed and as an excuse for their poor service.

They will ...

rodrod5

if you are on @Home you get the ip and that is it....you dont even get support for the machine that uses the second ip address

rodrod5

do you have your computer name entered in properly?

try setting up static

can you ping 127.0.0.1

and if you are in dos prompt and type in "route print" without the quotes how many 1s show up on the right hand column??

rodrod5

NO not at all

rodrod5

Originally posted by Amro

look, all i want is service that's comparable..not asking much same as i get now for the same good hard-earned money. hell 2 mbits.. 1.5 even and 1.5 sucks...but it's better than dang 512k, what the hell is that, 45 bucks a month for 512k, and it isn't even guaranteed ...

rodrod5

1. it is not a done deal YET that @Home will turn off the network

2. Charter Shaw Adelphia and Rogers are the only ones right now close to being prepared to make the switch

3. Even if you are on ATT @Home you could still easily feel the hit
ATT is the owner of the @Home backbone with a lease ...

rodrod5

who is your cable company cyberskye???

rodrod5

set your router up statically on the WAN side

rodrod5

YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@Home software sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

to set up your news groups you need to use netscape or outlookexpress

and "news" without the quotes is all you need to enter in for the mail server name

just like "mail" is ...

rodrod5

it gives a fresh config file to your modem

rodrod5

you will need to have your computer running directly into the modem for them to properly trouble shoot as well

rodrod5

call support have your modem repushed and then wait 1-1.5 hours

then unplug modem for 30 seconds in for 30 then out for 30 then back in wait till it syncs and try again

have them document the packet loss you experience and then if they repush and the loss continues call back in

have them see if ...

rodrod5

a motorola cyber surfer will NOT work on a docsis system it has to have proprietary gear on the "plant" to operate

sorry

if you hurry you might be able to get a few bucks for it on E-Bay before all areas get upgraded to docsis that are going to be upgraded

there are other proprietary systems as ...

rodrod5

my ion 1.5MB/364Kbps = $51 a month

rodrod5

your switch and or router do not allow you to throttle your bandwidth???????

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