Multiple I.P. account holders having trouble on Comcast.net!

Vesuvius · Post by **Vesuvius** » Wed Jan 30, 2002 4:29 pm

OK this may not be a big revalation here but I think I have stumbled into what the basis of our problem is.

From your working computer enter the modems setup page by entering the address 192.168.100.1 into your browser. Look under the addreses tab and I'm willing to bet your modem is doing exactly what mine is, pulling 1 of 2 addresses. The box will say something like "blah blah MAC address [MAX 1]" with an address under it followed by "learned". In a DHCP setup with 2 IP addresses this should be saying "blah blah MAC address [MAX 2]" with 2 seperate addresses listed under it both followed by "learned".

*the following is not a shot at all Comcast technical support, many of you do a fine job, some of you (who happen to be those that I have been in contact with) leave quite a bit to be desired.*

This should at least give you the information to provide to the tech support person that they should already know. Why this simple problem wasn't seen by the, count 'em, 6 tech support people I have talked to is beyond me. Why it wasn't noticed or fixed by 2 modem "repushes" and a full provisioning of my modem is, yet again, beyond me. Why they feel this problem is a problem on my end and/or with my network, once again is beyond me.

They are now sending out a tech. It is now reported to me that i have a weak signal. Once again after 6 calls and all the things they have done on their end, why was this never reported to me to begin with? One of two reasons:

1.) It is not the source of their problem but another line to BS me further until they can straighten things out on their end. OR
2.) They don't give a F*** about what my signal is unless they have exhausted all other possible options.

I have no idea if a weak signal could have anything to do with my modem pulling 1 address instead of the 2 it should be getting. I have no idea if a weak signal would result in slower upload/download speeds or cause my online performance to suffer in any way. If the answer to any of the above is yes and I in fact do have a weak signal, should I be upset that it was not reported to me sooner? Since it is obvious to me (according to what I was told today anyways) that it is something that can be seen on their end. Then it is reasonable to assume that all the techs I have talked to previously have seen this same weak signal and simply failed to bring it to my attention. Possibly because if they don't have to fix it, affecting me adversley or not, they would rather not.

Sorry for the ramblings, if any of you have the answers to my questions in the last part of the post I am very interested in finding them out.

Cable_Dood · Post by **Cable_Dood** » Wed Jan 30, 2002 9:33 pm

>>1.) It is not the source of their problem but another line to BS me further until they can straighten things out on their end. OR
2.) They don't give a F*** about what my signal is unless they have exhausted all other possible options. <<

You forgot option 3:

3.) The contracted tech support person is someone fresh off the street with limited training making minimal wages and does not have the specialized skills to troubleshoot advanced problems because if they did, then they would be making a lot more money instead of on the phone with pissed off customers.

The reason that your IP address isn't working is because the Oracle database that provisioning runs on was so infinitely screwed up by @Home neglect that your additional IP didn't provision correctly through the new Comcast system. Because there was an 'exception' with your account, the conversion script failed for you. Since the provisioning system doesn't know what to do with you, the router issues you a default.bin config file, which allows you to browse with one IP. This lets you continue to surf while we clean up after @Home. I know it's a PITA and I'm really sorry for the inconvenience. This exact problem has been the focus of my attention this week.

Your modem and IP rate codes may not be on your account or may be typed into the wrong fields. This is one explanation of why your addl ip still is screwed even though your account has been repushed.

Hang in there. If the tech can't fix it, LMK and I'll call your system and educate them about this issue.

--Cable--D00d

Cable_Dood · Post by **Cable_Dood** » Wed Jan 30, 2002 9:35 pm

BTW.....weak signal is what tech support says when they're scared and clueless. Data channels are digital QAMs (jargon....I'll expound if you're interested) and thus your modem is either working or not working at any given instant. If your cable light is solid and stays that way, then your signal is sufficient.

wee96 · Post by **wee96** » Sat Feb 02, 2002 3:48 am

Multiple IP's will not work at the moment, rate codes or not. Its that simple.

Chris · Post by **Chris** » Sat Feb 02, 2002 4:21 am

Multible IP's will work, i've fixed them on several occasions, the problem for us underpaid underskilled stupid morons is that we are contracted to answer the phones and we are not permitted to do the appropriat fix, plain and simple, us tech's see the problem, can fix it but are not permitted to do it., end of discussion
I am so sick of hearing about the tech on the phone when Comcast wont let us fix the problem

Chris · Post by **Chris** » Sat Feb 02, 2002 4:25 am

If you want to talk about stupid let me give you a list of calls I get , that the "Professional installer just left and the internet does not work, or the Professional installer droppped my computer on the floor or, the computer that has to be sent to the shop to be rebuilt or because they had a PROFFESIONAL install.
Get off the Phone Techs back.
But I forget, the Profffesionals in the trucks are GOD

rodrod5 · Post by **rodrod5** » Sat Feb 02, 2002 5:25 am

Originally posted by Cable_Dood

The reason that your IP address isn't working is because the Oracle database that provisioning runs on was so infinitely screwed up by @Home neglect that your additional IP didn't provision correctly through the new Comcast system. Because there was an 'exception' with your account, the conversion script failed for you. Since the provisioning system doesn't know what to do with you, the router issues you a default.bin config file, which allows you to browse with one IP. This lets you continue to surf while we clean up after @Home.

--Cable--D00d

1. listen dumbazz comcrap has been handling provisioning for the last 6 months at least if not more through cable masters/icomms so even if your B.S. oracle explanation ment anything it would still be a comcrap issue

2. comcrap is building a NEW network not rebuilding the @Home network so the condition of their provisioning database has NOTHING to do with comcraps current problems with THEIR NEW NETWORK and its provisioning short comings

3. again their is nothing to clean up after for @Home you are starting from scratch and still cannot get it right with all you have learned from @Home

even a butt kisser like wee96 could not back your crap up this time

at least Martiangod got it right you can tell he has actually DONE the job he claims to have done unlike some other cable_doodies in here

and really what does it say about your company if what you said about the techs knowledge was the truth??

that you hire crappy underskilled undertrained fools to man your support lines............maybe you DO WORK FOR COMCAST!!!!

they only had 6+ months from the time they told @Home they were going to leave them (on their terms they wrongly thought) to train workers for support lines but they choose not to do so

keep telling us how comcast really works fool

therealcableguy · Post by **therealcableguy** » Sat Feb 02, 2002 6:33 am

Comcast works great here! We are awaiting the arrival of email but other than that,multiple IP's work fine,just put the proper rate code on the account and the modem assigns the ip's with no problem.That is done locally for us with no need to call tech support.The installers and service techs all love the change. Online calls are much simpler and quicker. I've been away for awhile,maybe someone can bring me up to speed on what I missed. Apparently I missed something because I am reading alot of vicious words back an forth so I won't make any assumptions about anyone. Is anyone of you a multimillionare technical genius capable of sitting upon your throne casting dispersions on us unfortunate peons? I think not. We are all just doing our jobs the best we can so lets try and keep this on a professional level. I enjoy a little good natured ribbing as much as the next person but what I am reading moves beyond that to just plain meaness.I joined this site to help and to learn and feel I have accomplished both. If I can offer any assistance to a user or a fellow comcaster just shoot me an email.
Love,peace, and chicken grease.

Vesuvius · Post by **Vesuvius** » Sat Feb 02, 2002 10:11 am

Originally posted by wee96
Multiple IP's will not work at the moment, rate codes or not. Its that simple.

That's odd because I am viewing this forum on my computer while my GF is playing an online game on hers, with multiple IP's! It didn't work for quite some time but it is definitley working now.

wee96 · Post by **wee96** » Sat Feb 02, 2002 10:22 am

Not in the Southeast system its not working, is basically what I was getting at but didnt explain it.

Originally posted by Vesuvius

That's odd because I am viewing this forum on my computer while my GF is playing an online game on hers, with multiple IP's! It didn't work for quite some time but it is definitley working now.