Changeover problems, tech support not very supportive

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Vesuvius
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Changeover problems, tech support not very supportive

Post by Vesuvius »

We went through the changeover last night from @home to comcast.net. This morning my computer worked fine and my gf's computer on the same LAN worked fine. We got home this afternoon and mine was not functioning yet my GF's was. After a grueling call to technical "support" (laughable to say the least I knew more than there "tech" did) they repushed my modem. Excellent my computer connected, my GF's all of the sudden wouldn't.

Both of our settings are identical as far as network configuration goes. Hers is set up to use a proxy server mine is not. I disable the proxy server on her computer and no matter what I do it resets itself and continues to try to do so (gotta love that @home software) My question is where the heck in the registry does it make the settings to use proxy server. I am guessing that the @home software changed a setting somewhere and that is the reason it resets on reboot. Help! :D
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Vesuvius
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UPDATE

Post by Vesuvius »

Ahh a little update from tech support. Multiple IP's on the same account were something they didn't anticipate in their changeover. ROFLMAO OK OOOO AAAAAA OOOO ok....breathe Ves breathe....ahahahahahahaha...ok I'm ok I swear. Please Comcast don't tell me this guy was serious with this answer to that question. There are thousands upon thousands of people on your network with more than one computer at their home just admit it was a bad job of doing the changeover and I'll gladly wait till you figure everything out, as long as you continue to BS me I will not take you seriously. Ok sorry everyone just had to vent.
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MadDoctor
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Post by MadDoctor »

In IE to to

tools>Internet options>connections>LAN settings. Uncheck all the boxes and you are off proxy.

5 IPs in my house.
People will forget what you said... and people will forget what you did... but people will never forget how you made them feel.
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Vesuvius
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Post by Vesuvius »

That's what I've been doing and it still resets itself no matter what I do. If i turn off all proxy settings and try to start IE regardless if I reboot, restart IE etc...it still turns proxy settings back on. :(
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MadDoctor
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Post by MadDoctor »

Wow! Never heard of that. Let me think (Kip might know). ;)

*edit* Did comcast give you a little program to run to help you with the conversion? Is that program still running/installed? Maybe it's resetting your proxy settings.
People will forget what you said... and people will forget what you did... but people will never forget how you made them feel.
rodrod5
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Post by rodrod5 »

1. both of your network settings are the same as far as ip address goes?? and computer name???

if so thats y you r not on

2. it has been a while since i had to tell it to someone but i believe the command to turn off the proxy is

go to start then run...in run type in "regsrv32 -u ahiehelp.dll" without the qoutes of course

if it works it will say success and make sure you have unchecked all proxy settings and closed everything but NOT opened a new browser before you run it

:) :( :o :D ;) :p :cool: :rolleyes:
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legalmind
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Post by legalmind »

Why not just get a router?
I may be somewhat slow here, but why pay for more then one IP?
Unless maybe the old server trick?
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MadDoctor
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Post by MadDoctor »

Originally posted by legalmind
Why not just get a router?
I may be somewhat slow here, but why pay for more then one IP?
Unless maybe the old server trick?
There is always a reason. ;)
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Vesuvius
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Post by Vesuvius »

Originally posted by rodrod5
1. both of your network settings are the same as far as ip address goes?? and computer name???
Nope They are the same configuration not the same computer name. Besides Comcast here switched us to a dynamic IP system so computer names are a moot point.
rodrod5
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Post by rodrod5 »

ummmmm.........the computer name is what obtains the ip address when you r dynamic so they r VERY important :) :( :o :D ;) :p :cool: :rolleyes:
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Vesuvius
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Post by Vesuvius »

The computer name's have never been changed they are *****C and *****D (actual numbers *'d out for obvious reasons). I ttunrs out I am not the only person experiencing problems with multiple IP's in one household. I decided I am going to give them a couple days to straighten this out. If nothing changes I will cancel the second IP from my account and go with a router. So next post title "Suggest to me a good router for a 2 computer network that does a lot (and I mean a lot) of gaming" :D
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Casper
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Post by Casper »

Since I am assuming you already have a switch, get a Netgear RT311, I have one and it ROCKS! Built in Firewall/NAT blah blah blah. 2 minute setup! I installed it 18 months ago and have NEVER had to touch it~! :D :) :rolleyes:
How soon those who gave nothing forget those who gave all..
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crazyjw1971
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Post by crazyjw1971 »

Originally posted by rodrod5
ummmmm.........the computer name is what obtains the ip address when you r dynamic so they r VERY important :) :( :o :D ;) :p :cool: :rolleyes:
WRONG!!!

They eliminated the "computer name" deal.

Your adapter address is what the new system uses to assign IP's...

Basically, IT SUCKS!!!
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rodrod5
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Post by rodrod5 »

Originally posted by crazyjw1971


WRONG!!!

They eliminated the "computer name" deal.

Your adapter address is what the new system uses to assign IP's...

Basically, IT SUCKS!!!
sorry to hear that crazy when i was there it was computer name

MAC sucks it is just another way of the cable company jerking coustmers off for no reason....cable companies suck :) :( :o :D ;) :p :cool: :rolleyes:
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