Excuses from Comcast??

[Mike_W]

Original email to Comcast:

I made the transition on January 19th. I have no problems connecting but
I have noticed slightly to moderate slower speeds than with the @Home
service. Is this going to be corrected?
Your advertisement says speeds up to 50 times higher than 28.8k modems. I
am no where near that speed. I am in a relatively smaller city and I know
I am one of the few people on cable internet in my area.

____________________________________

Comcast Reply Email

The Case ID: 810503
Dear Comcast Online Subscriber,

Thank you for your e-mail message, and please accept our apologies for this delayed response. As we have transitioned our customers to the new Comcast High-Speed Internet service, we have experienced high e-mail volumes and have been addressing all customer inquiries in the order in which they were received. We are sorry for any inconvenience you may have experienced.

Maximum download speeds for Comcast High-Speed Internet are being managed to 1.5 megabits per second, to proactively manage overall network performance and provide a better experience for all of our customers. The need for doing this is related directly to a small minority of users who may not be using this service as it was intended, which negatively impacts other users. You may, in fact, see improvements in download speeds. This is because we are filtering out those users who are abusing our service.

Also, as we transition your service to Comcast High-Speed Internet and fine-tune the network, you may experience some initial variances in speed. As the network is fine-tuned to peak performance, you should see optimal speeds.

Please keep in mind that you can only download a web page as fast as the information is being served by the site (which could be 56K).
Thank you for your patience and loyalty during this transition, and for choosing Comcast High-Speed Internet.


Regards,
Comcast

[Indy]

You may consider it an excuse, but that is the primary reason why this is being done...there are numerous people who abused the system under @home's management of the network and this is how they are trying to proactively keep that from happening again. It's the policy that the corporate network guys at Comcast feel is going to work in the long run for stabilty of the network...time shall tell...

[Cable_Dood]

Unfortunately marketing, not engineering, steers most companies and Comcast is no exception. Comcast will soon be offering different levels of service which include higher caps....at higher prices.

The previous caps of 3/128k would also have effectively stopped abusers.....if they worked. @Home's provisioning system has been so helplessly screwed for months (years) that often markets were launched without the bandwidth caps working.....which led to abuse.....which led to a band-aid fix of capping the CMTS itself.....which led to everyone else off that CMTS being screwed.

As you've found out....the caps work now.


--Cable_dOOD

"128k upload blows"

[rodrod5]

@Homes provisioning system is way better than comcast

Many MSOs in MANY markets had caps on them from day 1 how could this happen if @Homes provisioning was so screwed up?

once comcast took over their provisioning was when the 3 days on the escalations crap started........it took minutes to do it in Scopus or CAPS when @Home still controlled it for comcast...just ask the Suburban branch of comcast

ATT took over their provisioning using CSG and it took only minutes to get it done by TASC/Provisioning

using cablemasters/icoms that comcast does you have tier 1 put the sub on a lost and it takes 3 days

why can ATT do it but comcast cant

why did many comcast areas have caps but others did not

it is the MSO not @Homes job to cut off users that abused the AUP............@Home would inform the MSOs and they would do nothing about it and Rogers cable has stated as much........@Home could not cut off ANY user only the MSO could

it was also the MSOs job to market the product in their area and it was MSO sales that would tell people comcast is great for business and sign up businesses then blame it on @Home when it did not live up to business class standards even though the MSOs own AUP clearly stated @Home was for residential use only

your excuses hold no water please try better next time

i think the only truth here was the soon to come out tiered pricing

[waynenf]

Cable_Dood:

I'd be elated if I actually reached the speed of the caps (128d/1500u). Based upon bandwidth tests done at dslreports.com using both servers during separate tests, I'm averaging 126 up (not bad at all) and about anywhere from 200 to 400 down. I'm not even close to the 1.5 download speed of the cap. And yes, I've performed all of the registry tweaks outlined on this site, and I'm still seeing piss-poor download speeds. On some speed test sites, I was reported at only 2 to 5 times modem speed. I'd be ELATED if I even reached the cap as far as speeds go.

I sent an email to Comcast tech support, and 1 techie walked me through my networking settings (ahem... I'm a new comcast subscriber and was properly setup less than 1 week ago), another tehie suggested disabling my proxy server (I was never an @home customer, and never did have a proxy server enabled). It appears to me as if there are some major network problems (I'm not the only one in the southern NJ area reporting speed problems), and would love to have an honest answer from Comcast or anyone else in the know.

I won't even begin to talk about my lack of email...

- Wayne

[tHE_0ne]

" I lost my homework "

[vic451]

GREED