SG Broadband Community

travis2144

yeah would be 30 here so less than 50 seems safe, just checking to see if you were to far for an rg6 drop.

travis2144

up and down are to high, sounds like there is an amp on the line that is not needed

travis2144

50 would be the average around here, may be able to get it for less if you play your cards right, how far from the street are you

travis2144

the whole point of it is if your doing ip sensitive business would you risk downtime for a few more dollars a month?

travis2144

futhermore, those channel are being blocked out by a device on your line that is eliminating those analog signals form coming down your line with any type of usable signal. the only thing you can do is pay for the service so they can remove the trap and allow the rest of the signal for those ...

travis2144

rca's still support 192.168.100.1 post the diagnostic page

travis2144

comcast will/can change you ip as often as every 2 hours, trust me you need the static. i've had alot of customers get re-installed after their vpn/other ip based service fails b/c of an ip change.

travis2144

sounds like it is trying to renew it's lease with the cmts and is failing, try to get them to reprovision it, the will have to if you swap it out, so try to get another one to try and fix the problem

travis2144

downstream power is a bit high, 14! 061104085055 7-Information H501.2 HFC: Shutting Downstream Down, sound like there is an amp on the line that is not needed

travis2144

Mad_Haggis wrote:AVG S U C K S ! ! !

?/ ? ?// ???

what's that supposed to mean?

travis2144

yeah something is def. changin, 28 is a bad s/n ratio then you say you get a 37 which is super and you gain like 15db, something is funky. tell then next tech out what you are seeing, just be polite about it.

travis2144

comcast is pretty good to it's workers, i have gotten about a 3 dollar raise over the past 3 months. free service, get to take my truck home, plus the benefits package. also maybe you should try taking some person to person face to face abuse? yeah cs said this and that, your telling me that they ...

travis2144

he needs a tech to come out to adjust his signal levels. cabling, hardware, and provisioning can cause disconects.

travis2144

if his cable is damaged it to the point that he drops off then his signal level, ect would not be within the ranges they are. that's like saying my car cuts out but when it runs it gets a ton of fuel.....then it floods, similar concept.

travis2144

https://www.speedguide.net/forums/viewtopic.php?t=206755
read

travis2144

yes that is right, are you trying to say that i am not b/c i was strickly talking about the return coming out of the modem...also 35 is low, i see modems that low drop off all the time, esp in poorer systems with high common path. ok i get what you are saying now...once you hit the first actives ...

travis2144

i doubt there is anything wrong with the cabling, if anything it is working too good, signal could use stand to be a little lower and upstream needs to be higher.

travis2144

this is what i go by just incase anyone is using the 192 diag to pull up info. if you are ourside of this than that is probably the cause of your porblems.
signal to noise = 30-35
downstream power level (or just power level) = +5-
upstream power level = 40-50
signal to noise, or carrier to noise, is ...

travis2144

s2n 38! power +6, upstream 55! your blaming the node for that? he's amping a bad signal....a plus 6 with a 15?db gain amp sucks that shows that he's amping a -9 if it is a 15db gain amp. call comcast and let them fix it probably just a bad drop.

travis2144

also you may want to mention something like check the provisioning to them eg. you account and modem all being in order coding wise ect.

travis2144

i would let them handle that...hopefully they can. the fact that it isn't like just low signal or high upstream makes this a bit of a tricky one...you follow?

travis2144

upstream power is low...you could put a 4 way splitter in the line and get it up to about 42 and your signal would still be good @ a -3ish..edit, your modem is getting lost in the noise floor is my best bet

travis2144

everything looks a little jacked, s2n is high signal is low kinda and upstream is kinda low, your connection needs some fine tuning.

travis2144

you just need a tach to come out, something is affecting your modems ability to lock on the upsteam freq. could be alot of things

travis2144

yeah your power level is way high, set up a service call.

travis2144

i have had 3 moto's in a row not put out ip's. they will come out an check your lines, ect. but if it is the modem all the can do is set your up with a rental.

travis2144

yeah that modem in on the end of life list {EOL} i would swap it automatically. you should have no problem getting another.

travis2144

post you signal to noise, power level, and upstream power level. -11 sucks +-5 is good s2n around 34 upstream power 40-50

travis2144

schedule a service call could be any number of things

travis2144

you are asking if a sub-band {bad line?} filter can slow you down if it fails? could do, i guess if it's letting in/egerss in your line. i have seen very very few fail though. what does 192.168.100.1 say? under diagnostics or signal

travis2144

The modem is telling you that the downstream channel is too noisy. Don't let the tech leave until the downstream level is 0 dbmv or better.
all i am saying is that sometimes you are not going to hit the modem with 0 or better! you don't know what's coming out of the tap, drop length, digi boxes ...

travis2144

i wouldn't do that, let them do their thing but it should be between plus and minus 5. you con't want to piss off a tech.

travis2144

The drop is required to be grounded before entering the building. The 'ground block' may be housed in a plastic enclosure similar to what telco uses. Other than that I don't know what the equipment you referred to could be.

Use quad-shield RG-6 cable and compression connectors for your inside ...

travis2144

also check for a splitter that is not up to 1000 mhz. you mave have on in your attic/crawl/basement that the cable guys missed.

travis2144

you can run an amp with a modem if the amp doesn't block return..but you will up your rdc power level by around 1.

travis2144

so the "thorugh leg"of the dc goes to the modem and the tap goes to the amp-8way with a window filter before the amp? i would have got the boxes off of the amp to helo with the rdc but that's just me how many does he have? but the setup is the best for the modem....should be getting a ton of signal ...

travis2144

i was talking about the noise going into the line from the store bought cables used to hook the amp up....i'm sure they are not up to his provider's specs. If i see any radio shack stuff it goes out the door....we try to keep the noise out of every house at or below -40. 20-30 noisy houses can ...

travis2144

how many comcasters post here? i am a ct3 in the eastern (was atlantic until this month....) division. we are getting ready to launch cdv this summer so it's major line audits and ingress checks 10 + hours a day, we just got 10 860 dspi's. just wondering what was up with the rest of the divisions ...

travis2144

I don't know how comcast's system works, but @ charter we have traps to control channels 2-78. We have one that blocks 2-78(modem only), and two others for different grades of analogue service. Everything else is digital, and you can't use those boxes without them being allowed in charter's network ...

travis2144

-8 is a noisy crappy signal and it should be repaired not amped -5 to +5 is ok to amp....you will throw your s2n amping that
edit: also good luck risking a sub band filter when you use the shack coax to hook it up and send a ton of noise onto your node.

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