Connection problems Even without router

deleted_acct · Post by **deleted_acct** » Fri Feb 28, 2003 11:19 pm

OK my connection was being dropped which i want having problems with until i started using my router well i tried it with the cable modem plugged straight into my pc and it still dropped the connection. All the lights stay the same on the cable modem but the internet doesnt work i cant visit sites no internet programs work nothing. Whats the problem? Its got to be my pc if the lights on the cable modem stay fine then theres got to be a config problem.

spaceman · Post by **spaceman** » Sat Mar 01, 2003 2:04 am

Hi Chillinhh,

Have you re-configured the TCP/IP for your NIC in Network settings??

Set it up static.....

Spaceman

Set · Post by **Set** » Sat Mar 01, 2003 4:44 am

I was having the same prop a few months ago thought it was my router to so i did the same thing as you with no luck so i broke down and called my isp tech support they fixed it up for me just tell them you using a 1 port router cuz you have sensitive info on your pc

also make sure your mac adress is right

deleted_acct · Post by **deleted_acct** » Sat Mar 01, 2003 1:09 pm

Yes i re set everything to teh right settings in network settings. But ill call my isp when i get a chance but there gonna make some sorry excuse like well since all your lights on your cable modem are doing like there suppose to then thats not our problem.

deleted_acct · Post by **deleted_acct** » Sat Mar 01, 2003 3:48 pm

Well when my connection dropped i opened up a command prompt and typed in

C:\>ipconfig /renew

and this came up

Windows 2000 IP Configuration

The following error occurred when renewing adapter Local Area Connection: DHCP S
erver unreachable

So i had to reset my cable modem. I wonder what the problem is im calling isp.

Set · Post by **Set** » Sat Mar 01, 2003 7:44 pm

Sounds like its on your isp end

TruckerT · Post by **TruckerT** » Sat Mar 01, 2003 7:52 pm

could be your modem. I had a simular problem with my 3com 812 and the ISP tech didn't know from squat - but he did suggest I check the 3com site and see if my bio were up to date. Went there and downloaded new bios - bam - solid as a rock. The key in my problem was it would fail about every hour - just when my lease ran out on the changing address. Modem couldn't renew for some reason. Beyond me - it has worked fine for about a year then failed about every hour. Well, bottom line is the new bios fix the problem.

deleted_acct · Post by **deleted_acct** » Sat Mar 01, 2003 8:47 pm

Well it aint my cable modem its only a week old. Cox said they gotta send someone out here. Uhh dumb techs i know more than they do.

deleted_acct · Post by **deleted_acct** » Sat Mar 01, 2003 8:47 pm

Well it aint my cable modem its only a week old. Cox said they gotta send someone out here. Uhh dumb techs i know more than they do.

TruckerT · Post by **TruckerT** » Sat Mar 01, 2003 10:45 pm

Well, you are sure right about it not being your modem if it is only a week old. They don't even make the one I have anymore.

deleted_acct · Post by **deleted_acct** » Sun Mar 02, 2003 11:59 am

Whoops i think i slept through my cox appointment it was from 8 - 12 and its 11:58 and i saw cox communications on my caller id they called at 8. Damn it. Also my connection seems to do better when im using my regular cat5 cable rather than a cat5e.

deleted_acct · Post by **deleted_acct** » Mon Mar 10, 2003 5:01 pm

Damn i guess no body knows my problem.

deleted_acct · Post by **deleted_acct** » Wed Mar 19, 2003 7:47 am

Do you think that the tweaks could be causing the connection drop?Someone told me since i tweaked my connection that could be causing the connection drops.Also my connection didnt drop until i got a router so i thought it was my router well i plugged my
cablemodem directly into my pc and it still drops.

mnosteele52 · Post by **mnosteele52** » Wed Mar 19, 2003 7:56 am

Whomever told you that it was the tweaks you did doesn't know what they are talking about. If you are losing your connection then there is a 99% chance you have a line problem, it could be a filter, connection, splitter etc. and you need to call your ISP to have them send someone out to find and fix the problem.

deleted_acct · Post by **deleted_acct** » Wed Mar 19, 2003 4:53 pm

OK but i would think if i was loosing my connection because of line problems and stuff the light on my cable modem would go off right? well the light on my cable modem for conection does not go off.

Set · Post by **Set** » Wed Mar 19, 2003 6:49 pm

Have you tryed replacing your NIC? your cat 5 wires? is ther a 2ed split on Your cable modems cable line? have they replaced your modem? could be 1,000000 things on your end on ther

But mono knows his stuff id say call tech suport

deleted_acct · Post by **deleted_acct** » Wed Mar 19, 2003 8:34 pm

Its not nic because ive tried other pc's, The modem is one week old,Ive tried other cat5 cables,No splitter,Im about ready to shove there service up there ass!! Sorry just have to vent!!I dont have time for this!!!I know that mono knows what he is talking about hes the ace man

but i was just asking that if it was the cable line or cox's end wouldnt the cable light go off on my modem? IM not saying im right or anything im just asking for my own knowledge to learn because i know your right mono.

deleted_acct · Post by **deleted_acct** » Wed Mar 19, 2003 8:50 pm

HHHAHAHHA Im on the phone with cox and they cant even figure it out!!!!!

deleted_acct · Post by **deleted_acct** » Wed Mar 19, 2003 9:09 pm

Well there like well if the online light has not gone off then its not our problem hes like its something between the cable modem and pc i said well its a brand new modem and ive tried it on other pcs and with other cables. But i remembered something when i had my old modem i only remember the connection dropping with the router although i dont remember plugging the modem straight in i dont remember it dropping except the router so i told them how about they enable my old modem again for test reaasons so ill see if its the modem and the guys like well call another time between 8 and 12 when theres more people here because im only one with a bunch of other calls waiting it would take me a long time to get the other modem out of the way and the old one back up. Uhhh what a wasted hour on the freakin phone. What do yall think? It has to be the modem if its not the pc not the cat5 not cox thats the only thing left.

mnosteele52 · Post by **mnosteele52** » Wed Mar 19, 2003 11:03 pm

Don't rely on Cox's phone support, they are the biggest bunch of morons you will ever deal with. I can give you story after story after story about them, just tell them you are losing your signal randomly and you want a tech to come out and check your line.

There are a few things you can do first:

1. Make sure ALL your connections are good, coax and CAT5.

2. Make sure your line is split right where it comes into your house only once, one side going to your cable modem and the other to the rest of your house for tv. Make sure the splitter is a good quality splitter and that is good.

3. Eliminate ALL other possibilities such as bypassing the router, NIC, cables etc.

4. If you are using a surge protector (and you should be) try bypassing it.

deleted_acct · Post by **deleted_acct** » Wed Mar 19, 2003 11:09 pm

Thanks For the advice ill try some more of those things until i get a chance to call cox back. Thanks,
You get a Golden Star

Even if it doesnt fix the problem i aprreciate the effort. But thats a good idea about surge protector and also i need to check the line outside. SO your saying the line should be split one going to my cable modem and the other to rest of house? I really need new lines put down but hadnt got the chance because cox said the lines in my house arent made for cox hsi like it will work but will not handle top performance but cox will not put in cable through the house we got to get up with carpentor or something. That would help some i bet. Also what should my signals be? I can check them when i go to 192.168.100.1 which gets me into my cable modem.

deleted_acct · Post by **deleted_acct** » Sun Mar 30, 2003 4:04 pm

Man this is so agrevating playing a game then having to reset modem.

Set · Post by **Set** » Mon Mar 31, 2003 3:32 am

Still having props huh? did a level 2 tech ever come out to your house ?