Terribly slow cable connection!

BuLLets718 · Post by **BuLLets718** » Tue Mar 10, 2009 11:03 pm

Hey guys I'm new to the forums. I really want to know why my connection is terribly slow for the majority of the day. After testing my connection at internetfrog.com im only downloading at 500 kbps and it takes me 10 seconds to download a 1 mb file. this is terrible because i have a roadrunner turbo connection (the best connection basically). I live in Queens, New York. I need help asap please!!! Also i'm using a vista 64bit computer connected through wired ethernet.

Post by **Philip** » Wed Mar 11, 2009 6:36 pm

Welcome to the forums.

For speed testing, try speedtest.net (or speedguide.net/speedtest)

What is the "Road Runner Turbo" maximum speed supposed to be ?
What modem do you use, does it have a web interface for statistics / signal levels ?

Can you post an Analyzer result ?

Does a traceroute show any packet loss ?

BuLLets718 · Post by **BuLLets718** » Wed Mar 11, 2009 8:32 pm

Philip wrote:Welcome to the forums.

For speed testing, try speedtest.net (or speedguide.net/speedtest)

What is the "Road Runner Turbo" maximum speed supposed to be ?
What modem do you use, does it have a web interface for statistics / signal levels ?

Can you post an [URL="[/URL] result ?

Does a traceroute show any packet loss ?

Hey, thanks for the response. I'm not quite sure what the maxium speed is supposed to be, i read something about it having speeds of up to 22 mbits download speed. I use a RCA cable modem how can i check if it has web interface for statistics / signal levels?

These are my results:
« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.11.2009 20:26
IP address: 72.227.xxx.xxx
Client OS: Windows Vista

TCP options string: 020405b40103030201010402
MSS: 1460
MTU: 1500
TCP Window: 65700 (multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 16425
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 111
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

Thank you respond asap!!!

BuLLets718 · Post by **BuLLets718** » Thu Mar 12, 2009 8:25 pm

BuLLets718 wrote:Hey, thanks for the response. I'm not quite sure what the maxium speed is supposed to be, i read something about it having speeds of up to 22 mbits download speed. I use a RCA cable modem how can i check if it has web interface for statistics / signal levels?

These are my results:
« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.11.2009 20:26
IP address: 72.227.xxx.xxx
Client OS: Windows Vista

TCP options string: 020405b40103030201010402
MSS: 1460
MTU: 1500
TCP Window: 65700 (multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 16425
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 111
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

Thank you respond asap!!!

Can i get a response please

Rollingstone · Post by **Rollingstone** » Fri Mar 13, 2009 12:44 am

Client OS: Windows Vista

Vista cannot be tweaked with TCP OPtimizer !

Let's Do a tracert yahoo.com and post.

BuLLets718 · Post by **BuLLets718** » Fri Mar 13, 2009 9:40 pm

Rollingstone wrote:Vista cannot be tweaked with TCP OPtimizer !

Let's Do a tracert yahoo.com and post.

ok thanks a lot for the response

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Bobby>tracert yahoo.com

Tracing route to yahoo.com [68.180.206.184]
over a maximum of 30 hops:

1 66 ms * 87 ms 10.42.160.1
2 79 ms 107 ms 98 ms gig-3-2-nycmnyl-rtr2.nyc.rr.com [24.29.98.185]
3 35 ms 31 ms 87 ms tenge-6-0-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
4 38 ms * * tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
5 40 ms 50 ms 57 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 48 ms 54 ms 72 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 109 ms 114 ms 142 ms 66.109.6.10
8 179 ms 140 ms 91 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 111 ms 137 ms 106 ms 66.109.9.179
10 144 ms 157 ms 155 ms ae0-p151.msr2.sp1.yahoo.com [216.115.107.75]
11 131 ms 125 ms 144 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.21]
12 94 ms 102 ms 150 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.

C:\Users\Bobby>

Rollingstone · Post by **Rollingstone** » Sat Mar 14, 2009 1:18 am

1 66 ms * 87 ms 10.42.160.1
2 79 ms 107 ms 98 ms gig-3-2-nycmnyl-rtr2.nyc.rr.com [24.29.98.185]
3 35 ms 31 ms 87 ms tenge-6-0-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
4 38 ms * * tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
5 40 ms 50 ms 57 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 48 ms 54 ms 72 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 109 ms 114 ms 142 ms 66.109.6.10
8 179 ms 140 ms 91 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 111 ms 137 ms 106 ms 66.109.9.179
10 144 ms 157 ms 155 ms ae0-p151.msr2.sp1.yahoo.com [216.115.107.75]
11 131 ms 125 ms 144 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.21]
12 94 ms 102 ms 150 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Is your modem placed near electrical devices ? Coiled cables ?

BuLLets718 · Post by **BuLLets718** » Sat Mar 14, 2009 11:47 am

Rollingstone wrote:Is your modem placed near electrical devices ? Coiled cables ?

What do you mean by electrical devices?

It is placed ontop of the desk my flatscreen is placed on. The nearest electrical devices my speakers which are like 1 1/2 feet away and my pc tower which is below it about a foot away.

And if you count keyboards and mouses, they are about a foot away.

dannjr · Post by **dannjr** » Sat Mar 14, 2009 1:49 pm

Make sure you have no pinched cables
Make sure your NIC (Network Interface Card) drivers are up to date. and that you have your Service pack up to date.
Clean out your temporary internet files.
and possibly turn off your your modem for awhile to allow it to update.

Most electrical interferance is with DSL modems and items that give out allot of RF interferance but for the most part that problem hasnt been seen for awhile. or not as bad
things that use to effect it is Halogen lamps and some radio output along with older noisy Florescent lamps.
However our house has electrical interference set on purpose and no one can even use a cell phone properly here.. Drives my neighbors nuts...
I also broadcast a fake SIDD set to secure_your_network_fools

Hope that fixes it..
You can also find out if you have the right DNS servers on your connection

Thats all from me for awhile. One post every few years should be good for awhile

BuLLets718 · Post by **BuLLets718** » Sun Mar 15, 2009 12:33 am

dannjr wrote:Make sure you have no pinched cables
Make sure your NIC (Network Interface Card) drivers are up to date. and that you have your Service pack up to date.
Clean out your temporary internet files.
and possibly turn off your your modem for awhile to allow it to update.

Most electrical interferance is with DSL modems and items that give out allot of RF interferance but for the most part that problem hasnt been seen for awhile. or not as bad
things that use to effect it is Halogen lamps and some radio output along with older noisy Florescent lamps.
However our house has electrical interference set on purpose and no one can even use a cell phone properly here.. Drives my neighbors nuts...
I also broadcast a fake SIDD set to secure_your_network_fools

Hope that fixes it..
You can also find out if you have the right DNS servers on your connection

Thats all from me for awhile. One post every few years should be good for awhile

Pinched cables as in tangled up? I don't understand.

Also, I have a cable modem, not dsl. how can i check if my NIC card is updated? It is not my temporar files i run ccleaner everyday and my connection is still below average.

Rollingstone · Post by **Rollingstone** » Sun Mar 15, 2009 1:05 am

It is placed ontop of the desk my flatscreen is placed on. The nearest electrical devices my speakers which are like 1 1/2 feet away and my pc tower which is below it about a foot away.

Turn off your modem for 10 mins, then try relocating your modem as far as possible from them. After that, post your new tracert yahoo.com

BuLLets718 · Post by **BuLLets718** » Sun Mar 15, 2009 1:10 am

Rollingstone wrote:Turn off your modem for 10 mins, then try relocating your modem as far as possible from them. After that, post your new tracert yahoo.com

Alright I will post my new tracert soon when i do what you said.
Btw, thanks for the help so far.

BuLLets718 · Post by **BuLLets718** » Sun Mar 15, 2009 10:47 am

OK, i' m posting the new tracert.

I moved the cable modem toa lower level, further away from any wires or electricity or w/e, But I had to bend the cable, if this is a problem please tell me!!!

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Bobby>tracert yahoo.com

Tracing route to yahoo.com [68.180.206.184]
over a maximum of 30 hops:

1 * 16 ms 12 ms 10.42.160.1
2 15 ms 19 ms 11 ms gig-3-2-nycmnyl-rtr2.nyc.rr.com [24.29.98.185]
3 6 ms 17 ms 9 ms tenge-6-0-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
4 18 ms 9 ms 35 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
5 10 ms 13 ms 32 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 32 ms 10 ms 10 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 91 ms 94 ms 113 ms 66.109.6.10
8 89 ms 92 ms * ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 107 ms 99 ms 117 ms 66.109.9.179
10 187 ms 115 ms 102 ms ae0-p141.msr1.sp1.yahoo.com [216.115.107.51]
11 103 ms 102 ms 111 ms te-8-1.bas-a1.sp1.yahoo.com [209.131.32.17]
12 101 ms 103 ms 90 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.

C:\Users\Bobby>

BuLLets718 · Post by **BuLLets718** » Mon Mar 16, 2009 6:18 pm

Anyone?

Rollingstone · Post by **Rollingstone** » Mon Mar 16, 2009 9:57 pm

Tracert looks better ! How's the speed ?

BuLLets718 · Post by **BuLLets718** » Mon Mar 16, 2009 11:24 pm

Right now its going terribly slow.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Bobby>tracert yahoo.com

Tracing route to yahoo.com [68.180.206.184]
over a maximum of 30 hops:

1 146 ms 108 ms * 10.42.160.1
2 104 ms 105 ms 145 ms gig-3-2-nycmnyl-rtr2.nyc.rr.com [24.29.98.185]
3 98 ms 134 ms 117 ms tenge-6-0-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
4 115 ms * 168 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
5 156 ms * 104 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 125 ms 132 ms 100 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 154 ms 160 ms 151 ms 66.109.6.10
8 202 ms 184 ms 205 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 * 158 ms 148 ms 66.109.9.179
10 205 ms 203 ms 167 ms ae1-p141.msr1.sp1.yahoo.com [216.115.107.55]
11 183 ms 161 ms 196 ms te-9-1.bas-a2.sp1.yahoo.com [209.131.32.23]
12 212 ms 209 ms 243 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.

C:\Users\Bobby>

ahhhhhhhhh its going terribly slow im getting 260 ping in games =(

Rollingstone · Post by **Rollingstone** » Tue Mar 17, 2009 12:57 am

My guess is your cables are need replacing ! Contact your ISP and have them check your line.

trogers · Post by **trogers** » Tue Mar 17, 2009 8:36 am

BuLLets718 wrote:Right now its going terribly slow.

1 146 ms 108 ms * 10.42.160.1
2 104 ms 105 ms 145 ms gig-3-2-nycmnyl-rtr2.nyc.rr.com [24.29.98.185]
3 98 ms 134 ms 117 ms tenge-6-0-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42]
(

Power off the modem and place it on the floor below your comp table. Make sure you do not coil up any signal or power cables.

BuLLets718 · Post by **BuLLets718** » Tue Mar 17, 2009 3:59 pm

trogers wrote:Power off the modem and place it on the floor below your comp table. Make sure you do not coil up any signal or power cables.

Hmm, guys I think I found out the problem.

It seems everyday at night my connectoin goes terribly slow, and the download speed is terrible, dial up would probably be better. (I'm talking 3 kb/s-25 kb/s download speed.

There is no solution that i know of, that can fix this, as I type, the connection is fine, but once the clock hits 7:00, boom, all goes bad (200+ ping in games).

This makes me terribly mad because even though I know that connections get slower at night, it really shouldn't affect my gaming expereince or my online surfing to the point that it is near impossible, which it is.

AHHHHHHHHHHHHH, what to do what to do?!?!

trogers · Post by **trogers** » Tue Mar 17, 2009 8:34 pm

BuLLets718 wrote:Hmm, guys I think I found out the problem.

It seems everyday at night my connectoin goes terribly slow, and the download speed is terrible, dial up would probably be better. (I'm talking 3 kb/s-25 kb/s download speed.

There is no solution that i know of, that can fix this, as I type, the connection is fine, but once the clock hits 7:00, boom, all goes bad (200+ ping in games).

The tracert shows bad signals between your comp and the modem in hop 1. Thus, the problem is not bad traffic in your ISP's network.

If this is time related, it could be some heavy electrical equipment in your home that is turned on in the evening causing the problem. What is on the other side of the wall where your computer is?

BuLLets718 · Post by **BuLLets718** » Tue Mar 17, 2009 9:56 pm

A TV. Could that be causing problems? I'll try shutting it off and record any problems.

BuLLets718 · Post by **BuLLets718** » Tue Mar 17, 2009 10:02 pm

BuLLets718 wrote:A TV. Could that be causing problems? I'll try shutting it off and record any problems.

Had no effect on my connection at all.

trogers · Post by **trogers** » Wed Mar 18, 2009 6:52 am

Suggest you replace the connection cable between your comp and the modem and see if ping times at hop 1 is still with '*'.

100 010 00 · Post by **100 010 00** » Wed Mar 18, 2009 11:58 am

connected wirelless or wired?

BuLLets718 · Post by **BuLLets718** » Wed Mar 18, 2009 3:31 pm

To Trogers: I have a roadrunner technician coming to check it out in an hour. I will be sure to mention that if problems keep occurring.

And to 100 010 00, It is wired.
I already mentioned that in the original post.

Grrr...The technician is gonna come over tomorrow instead. Stupid Time Warner cable, always problems.