Verizon to pay $1 million fine over 911 outage2024-06-26 17:27 by DanielaTags: Verizon, 911 outage
Verizon Wireless agreed to pay a $1,050,000 penalty to the US Treasury and implement a compliance plan because of a 911 outage in December 2022 that was caused by a botched update, the Federal Communications Commission announced today. Customers in Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee were unable to reach emergency services when dialing 911 on December 21, 2022, with an outage lasting 104 minutes. It prevented hundreds of emergency calls from being completed through the Verizon network, as Voice over Long-Term Evolution (VoLTE) traffic in six states was impacted. "The [FCC] Enforcement Bureau takes any potential violations of the Commission's 911 rules extremely seriously. Sunny day outages, as occurred here, can be especially troubling because they occur when the public and 911 call centers least expect it," Bureau Chief Loyaan Egal said. As part of Tuesday's settlement, Verizon agreed to implement a robust compliance plan which is designed to prevent future failures and implements best practices, including 911 risk assessments and new processes to implement security policy updates. Read more -here-
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