Aero Admin Problems

[Qui-Gon John]

I use Aero Admin to help people remotely. I was helping someone earlier today and it was acting weird. They have Win 11 Home. I was able to open Malwarebytes and do everything. Then when I opened CCleaner, once I had it open, I could not actually click anything. Had to have the other person run those scans then close CCleaner. Then doing other things, that I normally can do, like open and run Windows Update Blocker, once I had it open, I could not do anything. And just before it opened, instead of seeing the User Account Control box (to click OK), I got a black screen. I had to walk the guy I was helping thru those steps, as well. Then we connected and I looked at his laptop, which has Windows 10 Home and I had full functionality. So I'm not sure where the problem lies. Any help would be appreciated.

[Philip]

I haven't used Aero Admin. Could be something with the protocols it uses, and/or a "Virtual Monitor Driver". If it happens to a PC you can play with, I would compare with another tool like UVNC.

[TonyT]

I used to always use Teamviewer until it got quirky and too too much bs. Recently started using https://rustdesk.com/, free & opensource too.

[Philip]

Do you use self-hosting with Rust Desk? Do you run your server on a Windows machine?

I often use Ultra VNC, problem being you have to set port forwarding in the client modem/router, and also allow it in the Windows Firewall.

[Qui-Gon John]

I used to always use Teamviewer until it got quirky and too too much bs. Recently started using https://rustdesk.com/, free & opensource too.

I used Team Viewer many years ago. Until they made it nearly impossible to use for free. Aero Admin has been pretty good for me. Except if I get too many needs to connect remote, within too short of a time period, it starts giving me "bug" messages to pay.
If too many problems persist with Aero Admin, I will try Rust Desk. Thanks. Does it have to use the Self-Hosting. With Aero Admin, the remote person opens Aero Admin (not installed) and gives me the Number. I open my Aero Admin (also not installed), enter the number they give me, a couple "accept prompts" by the other end, and I am in.

[Philip]

I also used Teamviewer a few years back, until they made it very expensive, and marked every residential user as "business"... It basically broke most clients, many people moved away from it.

[TonyT]

Rustdesk does not require self-hosting, though it would be most efficient that way. They have a stand alone exe (no install) and an msi (installed). The stand alone lacks certain admin functions due to Windows security defaults.