hard drive isue

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 6:16 pm

I keep on getting an error message of "replace or repair hard disk" I tried chkdsk /r but it didn't help. Is there anything else I can try? it's a seagate barracuda thats was bought on 03/02/2009. 500 GB.

thx

Post by **YeOldeStonecat** » Wed Oct 06, 2010 6:39 pm

BIOS flash the motherboard in case it has a known false positive SMART alert issue with some drives.

Run Seagates diagnostic utility, avail from their websites support/download section.

CableDude · Post by **CableDude** » Wed Oct 06, 2010 7:08 pm

You just aren't having any luck these days.

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 7:09 pm

Cat, Under smart check, short drive check and long drive test for my sata HD all failed. My 70 GB passed. I am assuming I can RMA it because it is only around 1.5 years old. Can I?

Should I still try bios flash mobo?

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 7:10 pm

CableDude wrote:You just aren't having any luck these days.

These days? You mean years!!!!

CableDude · Post by **CableDude** » Wed Oct 06, 2010 7:14 pm

24giovanni wrote:These days? You mean years!!!!

I hear ya.

CableDude · Post by **CableDude** » Wed Oct 06, 2010 7:26 pm

Did you try running chkdsk from a cmd prompt?

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 7:34 pm

CableDude wrote:Did you try running chkdsk from a cmd prompt?

yes with /r on it as well. Will I be able to RMA this? If so, to who newegg or seagate? I assume seagate.

Post by **YeOldeStonecat** » Wed Oct 06, 2010 7:36 pm

Doesn't sound good.
Depending on the model, may have a 1 year or 3 year warranty, can check via your serial number on this page
http://www.seagate.com/www/en-us/suppor ... assistance

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 7:39 pm

YeOldeStonecat wrote:Doesn't sound good.
Depending on the model, may have a 1 year or 3 year warranty, can check via your serial number on this page
http://www.seagate.com/www/en-us/suppor ... assistance

is there a way to find the part number without opening my case?

thx

CableDude · Post by **CableDude** » Wed Oct 06, 2010 8:06 pm

24giovanni wrote:is there a way to find the part number without opening my case?

thx

I know with the western digital hd's the serial number shows up when you run the utility to check the hard drive.

Post by **YeOldeStonecat** » Wed Oct 06, 2010 8:10 pm

24giovanni wrote:is there a way to find the part number without opening my case?

thx

Their diagnostic software which I'd also run.

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 8:28 pm

Guys, I still have the email sent by newegg. I typed in the item number and this is came up.

http://www.newegg.com/Product/Product.a ... 6822148395

Do you think I can get a replacement one?

Post by **YeOldeStonecat** » Wed Oct 06, 2010 8:32 pm

So that link shows it's a model with a 3 year warranty...
And you stated you purchased it around 03/2009

Lemme go get my calculator and some scrap paper to do some math on...

//comes back in a few minutes.

Yup I'd say it's still under warranty and you should be able to get a replacement. I'd start a while ago by going to that warranty and returns assistance page that I gave a link for up above...enter in your information, and get the ball rolling on a replacement. It's a very quick and easy process.

24giovanni · Post by **24giovanni** » Wed Oct 06, 2010 8:39 pm

YeOldeStonecat wrote:So that link shows it's a model with a 3 year warranty...
And you stated you purchased it around 03/2009

Lemme go get my calculator and some scrap paper to do some math on...

//comes back in a few minutes.

Yup I'd say it's still under warranty and you should be able to get a replacement. I'd start a while ago by going to that warranty and returns assistance page that I gave a link for up above...enter in your information, and get the ball rolling on a replacement. It's a very quick and easy process.

Awesome cat, I will. Thx for all your help.

Sava700 · Post by **Sava700** » Wed Oct 06, 2010 9:01 pm

umm yeah... reading through this along with my PM from you I'd say it's failed.... get going on the RMA.

terrancelam · Post by **terrancelam** » Fri Oct 08, 2010 6:04 pm

Just a note about some of the Seagate drives:

Some of them were going bad, I think there was a recall a while back. Something to do with the drivers writting on to the negative part of the platter (where the firmware is stored).

I'd RMA the drive asap. Haven't personally had any experience with RMA drives from Seagate, but my guess is that they'll send you back a refurb / recertified drive.

jaydeee · Post by **jaydeee** » Sat Oct 09, 2010 4:53 am

ccleaner will be a good try.
this will clean your hdd including dump files, and other temporary files... Just thinking its like other notification that goes away when I clean my hdd with ccleaner.

hope it helps