Need Help with "Stop: c000021a"

rowie4life · Post by **rowie4life** » Thu Aug 12, 2010 12:07 pm

Now I've been trying to burn different DVDs (on my Main PC) for a few weeks now, but all failed at 10%, now my writer doesn't even burn that much, it just crashes Nero. Last night I was trying to burn a CD and I got a BSoD and this is what came up: Stop: c000021a Unknown Hard Error Unknown Hard Error.The dump file says: Probably caused by : ntoskrnl.exe ( nt+22f43 ) Also, when I try to play a DVD everything before the menu (like the don't copy this disc) is fine but when get to the menu and if I manage to play the movie there is no picture just sound. I've updated codecs and driver, I even swapped the disc drive, but nothing changed. Anyone got any ideas?

Also I've had a few other BSoD over the last few months, but I didn't turn off the automatic restart, so no STOP codes, but most of the dump files says: Probably caused by : igxpmp32.sys ( igxpmp32+5460d ) Which I think is the onboard graphics. I'm thinking I need to reinstall XP, get a new graphics card or even a new motherboard. Any Ideas?

One more thing I've had it turned on for almost 2 years only restarting it when I update something and some times when I do restart the pc tries to use the SATA hard drive instead of the IDE hard drive that has XP on it. When that happens I have to change it back in the Bios.

Sava700 · Post by **Sava700** » Thu Aug 12, 2010 3:28 pm

Could be a few things.. some point to a memory problem - try pulling one stick of mem out at atime and testing with memtest. Or sounds like hard drive is failing.. might have to replace it.

loop2kil · Post by **loop2kil** » Fri Aug 13, 2010 12:46 am

So when you're not using the drive everything works fine or it still BSOD's? Is that 7300gt in pc2 pcie or agp? if it's pci-e try it in the main pc to see if that fixes anything and it will at least rule the graphics out as the culprit.

I'm with sava, leaning towards a ram issue or possibly PSU gone bad...can you check the rails on the PSU? You should be able to use Asus probe to get the numbers for it.

Also, I'm lazy and don't want to look it up but is that 2.66ghz stock for your cpu?

Post by **YeOldeStonecat** » Fri Aug 13, 2010 6:52 am

Stop 21 is not a good one, that's coming from your OS...from the kernel.
Do your PCs run an updated quality antivirus program?

rowie4life · Post by **rowie4life** » Sat Aug 14, 2010 3:14 am

Sava700 wrote:Could be a few things.. some point to a memory problem - try pulling one stick of mem out at atime and testing with memtest. Or sounds like hard drive is failing.. might have to replace it.

I installed XP on a spare 80GB HDD I managed to burn a full DVD without any issues. I tried to burn a full CD but it wouldn't burn. Then a few hours later the PC crashed (I forgot to turn off auto restart again.) while i was installing silverlight and the dump file says Probably caused by : sr.sys ( sr+9ea5 ) it's also has "Unable to load image ntoskrnl.exe, Win32 error 0n2".

I did a memtest the other day, but it passed. However I didn't take out either memory stick, so i'll try that later.

loop2kil wrote:So when you're not using the drive everything works fine or it still BSOD's? Is that 7300gt in pc2 pcie or agp? if it's pci-e try it in the main pc to see if that fixes anything and it will at least rule the graphics out as the culprit.

I'm with sava, leaning towards a ram issue or possibly PSU gone bad...can you check the rails on the PSU? You should be able to use Asus probe to get the numbers for it.

Also, I'm lazy and don't want to look it up but is that 2.66ghz stock for your cpu?

Mostly it blue screens when I'm watching somethng with media player classic on my TV through the HDMI. More or less everything works fine. MS office keeps asking me to activate to see if it's genuine, even though i did that when i installed it. and when i try to do it again it says it is fake, even though it's not. PhotoShop doesn't save my setting. The settings for my secondary monitor (TV through HDMI) doesn't always stay the same after i switch to nomal TV input, the resolution changes or i have to "extend" it again.
The 7300gt is agp so it won't fit.
I don't overclock, so yes it is.
PSU info from PC Probe II:
Vcore:1.13v
+3.3: 3.28v
+5: 4.87v
+12: 12.32v

YeOldeStonecat wrote:Stop 21 is not a good one, that's coming from your OS...from the kernel.
Do your PCs run an updated quality antivirus program?

No.

YARDofSTUF · Post by **YARDofSTUF** » Sat Aug 14, 2010 7:44 am

rowie4life wrote:No.

Well thats pretty stupid.

Sava700 · Post by **Sava700** » Sat Aug 14, 2010 9:53 am

Check to see if the motherboard has any expanded capacitors that might be ready to explode or explode. Everything tightly installed try pulling everything back up and re-seating them such as video card.

Sava700 · Post by **Sava700** » Sat Aug 14, 2010 9:53 am

YARDofSTUF wrote:Well thats pretty stupid.

I don't run any type of anti-virus on my gaming machine... Its really cut down on what I use it for though.

YARDofSTUF · Post by **YARDofSTUF** » Sat Aug 14, 2010 3:25 pm

Sava700 wrote:I don't run any type of anti-virus on my gaming machine... Its really cut down on what I use it for though.

That doesn't make it smart, it just reduces the likelihood of you having to pay for choosing that risk.

Sava700 · Post by **Sava700** » Sat Aug 14, 2010 8:42 pm

YARDofSTUF wrote:That doesn't make it smart, it just reduces the likelihood of you having to pay for choosing that risk.

What risk?? It's nothing more than me purchasing a car and not driving it on the street so I wouldn't need insurance.. i'm free to drive it around my own property cause i know its SAFE

YARDofSTUF · Post by **YARDofSTUF** » Sat Aug 14, 2010 9:40 pm

Sava700 wrote:What risk?? It's nothing more than me purchasing a car and not driving it on the street so I wouldn't need insurance.. i'm free to drive it around my own property cause i know its SAFE

The risk in something slipping in from what you do do with the rig.

Just like in your example, if your car was stolen, burned, or destroyed by someone, without that insurance, the repairs are all yours if the peo-ple who did it weren't caught. Though you example is poor.

Sava700 · Post by **Sava700** » Sun Aug 15, 2010 10:15 am

I've never run anti-virus on my gaming rig... no reason to since its only purpose is to pwn.

loop2kil · Post by **loop2kil** » Sun Aug 15, 2010 3:46 pm

Sava700 wrote:I've never run anti-virus on my gaming rig... no reason to since its only purpose is to pwn.

bring your butt to Quakelive sometime

YARDofSTUF · Post by **YARDofSTUF** » Sun Aug 15, 2010 3:57 pm

loop2kil wrote:bring your butt to Quakelive sometime

I think hes too much about eye candy to go for QL, but if I'm wrong then yes, join us!

loop2kil · Post by **loop2kil** » Sun Aug 15, 2010 5:37 pm

YARDofSTUF wrote:I think hes too much about eye candy to go for QL, but if I'm wrong then yes, join us!

Aint seen you or cat around much lately...slackers

YARDofSTUF · Post by **YARDofSTUF** » Sun Aug 15, 2010 6:05 pm

loop2kil wrote:Aint seen you or cat around much lately...slackers

Been getting in for some mid day games but been busy recently.

Sava700 · Post by **Sava700** » Sun Aug 15, 2010 7:03 pm

loop2kil wrote:bring your butt to Quakelive sometime

I stopped playing Quake after Quake1 died off... I was mostly a CTF player for it as well. Naw I'm more of a FPS gamer now.

Post by **YeOldeStonecat** » Sun Aug 15, 2010 8:32 pm

loop2kil wrote:Aint seen you or cat around much lately...slackers

My gaming rig still isn't fired up at our new house....haven't gotten to setting up my office yet, been only laptop mode for a month.

Shinobi · Post by **Shinobi** » Tue Aug 17, 2010 7:05 am

Hey hi

If you re-installed XP on a spare hard drive and your still getting errors, and memtest found no error with your memory sticks. Possibly another hardware issue. Some other things to try..

Have you tried to burn CD/DVD's at a slower speed?

All the drives IDE/EIDE ? If this is the case, move the CD/DVD drive on the secondary IDE port on the motherboard.

Also have you tried a new IDE/EIDE cable yet?

If you don't have another CD/DVD drive to test in the computer, you could buy a IDE to USB adapter from NewEgg and see if you can burn CD/DVD's on the USB instead of the IDE controller, about $12: http://www.newegg.com/Product/Product.a ... -_-Product

I recently had issues with a SATA cd/dvd drive that was causing my whole workstation to freeze. Turned out to be the 2nd SATA port on the motherboard. So I bought another SATA PCI card.

If you don't have a 2nd IDE port to put the CD/DVD drive on, again you could buy another IDE card from NewEgg and see if that works, again around 12 bucks: http://www.newegg.com/Product/Product.a ... -_-Product

Over all to me it sounds like either Cd/DVD drive needs to be replaced, a the IDE/EIDE controller on the mobo has a issue.