Being ripped off by ISP?

Vipersport · Post by **Vipersport** » Wed Mar 12, 2008 2:39 pm

I recently upgraded from 2mb to 8mb broadband with orange.fr.
I've run all tests (results follow) which seem to indicate no change in speeds. Orange.fr want me to use their DSL tester (http://www.orange.fr/bin/frame.cgi?u=ht ... dub%3D2%26)
before they'll admit to/change anything, but when I try to use it (as hosted on their site), their server is down, and has been for two weeks!!

It's cost me nearly €40 in calls so-far, and still no joy.

Could someone please confirm these results for me, so I can (justifiably) scream abuse at them?!

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.12.2008 14:11
IP address: 90.50.xx.xxx

TCP options string: 020405ac01010402
MSS: 1452
MTU: 1492
TCP Window: 65535 (NOT multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 65535
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 2621kbps (328KBytes/s)
BDP limit (500ms): 1049kbps (131KBytes/s)
MTU Discovery: ON
TTL: 107
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

« SpeedGuide.net Speed Test Results »
2036 kbps down (~2.04 Mbps, 249 KB/s)↓
134 kbps up (~0.13 Mbps, 16 KB/s)↑
3072 KB downloaded in 12.359 seconds
1024 KB uploaded in 62.765 seconds
Tested on: 2008.03.12 14:35 EDT
Tested from: eegna.de
Test Link: http://www.speedguide.net/speedtest/res ... LFAVP1HBVO
Latency: 160ms
Provider: fastres.net
Location: FR

http://www.dslreports.com/linequality/nil/2361389

http://www.speedtest.net/result/245485400.png

Not to mention the ADSL Statistics for the Livebox say:

ADSL line status Operational
ADSL standard G992_3_A
Upstream rate 164 Kb/s (Intlv[LP0])
Downstream rate 2432 Kb/s (Intlv[LP0])
Attenuation Near End : 32.9 (dB)
Far End : 14.4 (dB)
SNR margin Near End : 31 (dB)
Far End : 5 (dB)
HEC count 0
Firmware 0xc16010c
15 min ES counter 0
CRC errors 0
1 day ES counter 0

Grrrrrrrrrrrrrrrrrrrrrrrrrr!!!!!!!

Vipersport · Post by **Vipersport** » Wed Mar 12, 2008 4:19 pm

Changed a few settings:

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.12.2008 16:14
IP address: 90.50.xx.xxx

TCP options string: 020405ac0103030201010402
MSS: 1452
MTU: 1492
TCP Window: 256960 (NOT multiple of MSS)
RWIN Scaling: 2
Unscaled RWIN : 64240
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 10278kbps (1285KBytes/s)
BDP limit (500ms): 4111kbps (514KBytes/s)
MTU Discovery: ON
TTL: 43
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

No change in speeds.

Also ran tracert:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator.GAMER>tracert http://www.yahoo.com

Tracing route to http://www.yahoo-ht3.akadns.net [87.248.113.14]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 36 ms 36 ms 43 ms ABordeaux-257-1-77-1.w90-50.abo.wanadoo.fr [90.5
0.52.1]
4 42 ms 39 ms 40 ms 10.125.179.142
5 37 ms 38 ms 38 ms 193.253.94.73
6 41 ms 41 ms 41 ms 81.253.131.146
7 * * 48 ms 81.253.129.213
8 46 ms 46 ms 46 ms tengige0-11-0-7.auvtr1.Aubervilliers.opentransit
.net [193.251.254.21]
9 46 ms 108 ms 45 ms tiscali-1.GW.opentransit.net [193.251.254.22]
10 72 ms 68 ms 68 ms 89.149.187.9
11 65 ms 64 ms 64 ms yahoo-overture-gw2.dub20.ip.tiscali.net [213.200
.67.202]
12 64 ms 68 ms 67 ms ge-1-2.bas-b2.ird.yahoo.com [87.248.101.11]
13 64 ms 65 ms 66 ms f1.us.http://www.vip.ird.yahoo.com [87.248.113.14]

Trace complete.

Thanks for any feedback!

Vipersport · Post by **Vipersport** » Thu Mar 13, 2008 5:49 am

Anyone? Please??

mccoffee · Post by **mccoffee** » Thu Mar 13, 2008 4:09 pm

Your mtu is off you need to ge that mtu up I'm assumming ofr the moment you are on dsl General Settings tab:
Custom settings - check
Modify All Network Adapters - check
network adapter selection - your NIC
MTU 1492
TTL - 64
TCP Receive Window - 63888
MTU Discovery - Yes
Black Hole Detect - No
Selective Acks - Yes
Max Duplicate ACKs - 2
TCP 1323 Options:
Windows Scaling - uncheck
Timestamps - uncheck

Advanced Settings tab:
Max Connections per Server - 10
Max Connections per 1.0 Server - 20
LocalPriority - 1
Host Priority - 1
DNSPriority - 1
NetbtPriority - 1
Lan Browsing speedup - optimized
QoS: NonBestEffortLimit - 0
ToS: DisableUserTOSSetting - 0
ToS: DefaultTOSValue - 80
MaxNegativeCacheTtl - 0
NetFailureCacheTime - 0
NegativeSOACache Time - 0
LAN Request Buffer Size - 32768
Then select "Apply Changes" and reboot to take effect

After reboot, post new TCP Analyzer report

Vipersport · Post by **Vipersport** » Sat Mar 15, 2008 2:12 pm

Sorry for not replying sooner, email notification didn't work!!

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.15.2008 14:10
IP address: 90.55.xxx.xx

TCP options string: 020405ac0103030001010402
MSS: 1452
MTU: 1492
TCP Window: 63888 (multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 63888
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 2556kbps (319KBytes/s)
BDP limit (500ms): 1022kbps (128KBytes/s)
MTU Discovery: ON
TTL: 43
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

trogers · Post by **trogers** » Sat Mar 15, 2008 3:29 pm

Try testing speed at a nearby test server of http://www.speedtest.net

If speed is still low,

try the following:

General Settings tab:
Custom settings - check
Modify All Network Adapters - check
network adapter selection - your NIC
MTU - 1492
TTL - 64
TCP Receive Window - 255552
MTU Discovery - Yes
Black Hole Detect - No
Selective Acks - Yes
Max Duplicate ACKs - 2
TCP 1323 Options:
Windows Scaling - checked
Timestamps - uncheck

Advanced Settings tab:
Max Connections per Server - 10
Max Connections per 1.0 Server - 20
LocalPriority - 1
Host Priority - 1
DNSPriority - 1
NetbtPriority - 1
Lan Browsing speedup - optimized
QoS: NonBestEffortLimit - 0
ToS: DisableUserTOSSetting - 0
ToS: DefaultTOSValue - 80
MaxNegativeCacheTtl - 0
NetFailureCacheTime - 0
NegativeSOACache Time - 0
LAN Request Buffer Size - 32768
Then select "Apply Changes" and reboot to take effect

helter · Post by **helter** » Sun Mar 16, 2008 1:53 pm

Your DSLReports line quality test shows packet loss on your end. 7% for east coast, 100% for west. This is going to effect your speed, no matter what you or the ISP changes software wise. You need to determine the cause of this. The hops along the way do not matter, what ultimately matters is the loss at your address. Unless you determine those hops are causing the loss at your address, but in reality that would already be known becasue it would affect more than just you.

Vipersport · Post by **Vipersport** » Sun Mar 16, 2008 3:48 pm

Speedtest results with new settings

http://www.speedtest.net/result/247195803.png

Still showing only 2Mb dl and 123kb/s UL

Rubbish. Will change to new settings now....

Vipersport · Post by **Vipersport** » Sun Mar 16, 2008 3:52 pm

@ helter

Any ideas what causes the packet loss? I'm in France, so I didn't really pay much attention to the "east" and "west" coast losses. My Livebox is far, far away from any possible sources of electrical interference, so any other ideas?
Surely with the increase in bandwidth from 2 -8Mb I should still see some increase in speed?!
Thanks in advance

Vipersport · Post by **Vipersport** » Sun Mar 16, 2008 5:22 pm

Speedtest results with new settings:

http://www.speedtest.net/result/247225435.png

Shows UL @ 2021 kb/s and UL @ 128 kb/s, so no improvements.

TCP Analyzer results:

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.16.2008 17:12
IP address: 90.55.xxx.xx

TCP options string: 020405ac0103030201010402
MSS: 1452
MTU: 1492
TCP Window: 255552 (multiple of MSS)
RWIN Scaling: 2
Unscaled RWIN : 63888
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 10222kbps (1278KBytes/s)
BDP limit (500ms): 4089kbps (511KBytes/s)
MTU Discovery: ON
TTL: 43
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

Coming back to the packet loss issue, I had some work done to the incoming phoneline (removal and re-situation of original socket, which involved extending the internal phone line)
There's a junction box in the attic, could the wires be incorrectly joined? There's 2 wire pairs connected (grey-green and white-red) would changing these round have any potential effect, or would the phoneline stop working? I'm going to try this tomorrow, but obviously some guidance beforehand might eliminate the need!
I've also had my first bill for this "increased" bandwidth, which was NOT the price I agreed to (even when compared to the copy of the new contract provided by Orange!!)

My advice to everyone: Firstly, don't move to France if you expect 21st century service, secondly, if you have to move here (like me!!) DON'T pay a cent to Orange!!

Rant over!!

trogers · Post by **trogers** » Sun Mar 16, 2008 10:14 pm

Give your ISP a call. My guess is that there is nothing wrong with your phone wires. Most probably, your ISP has not yet upgraded your line to 8 mbps at the switch centre.

Vipersport · Post by **Vipersport** » Mon Mar 17, 2008 7:54 am

Just had a 50 minute conversation with the techie from Orange, turns out that, having supplied him with results from every test under the sun (which I've already been doing over the last few days!), it was a problem with their equipment at the switching station!!

Now getting 7749kb/s DL and 824kb/s DL, which, at a distance of 2760m from the switch, doesn't seem too bad!!

Here's my analyzer results, if someone thinks I can squeeze a few more kb/s:

« SpeedGuide.net TCP Analyzer Results »
Tested on: 03.17.2008 07:53
IP address: 90.45.xxx.xxx

TCP options string: 020405ac0103030001010402
MSS: 1452
MTU: 1492
TCP Window: 65535 (NOT multiple of MSS)
RWIN Scaling: 0
Unscaled RWIN : 65535
Reccomended RWINs: 63888, 127776, 255552, 511104
BDP limit (200ms): 2621kbps (328KBytes/s)
BDP limit (500ms): 1049kbps (131KBytes/s)
MTU Discovery: ON
TTL: 42
Timestamps: OFF
SACKs: ON
IP ToS: 00000000 (0)

Looking at this, it seems orange have reset the figures?!
I'll try the suggested figures from rogers and post the results...

Vipersport · Post by **Vipersport** » Mon Mar 17, 2008 8:04 am

Sweeeet!!!!

http://www.speedtest.net/result/247419922.png

Ping has dropped to 68ms and DL speed is now 8446kb/s! Not bad for an 8Mb connection!!
UL has dropped to 817kb/s, but I'm assuming this is due to traffic?

Any other tips?

Thanks to everyone for their input, really appreciate it, and the forum tools really, really help!!

Post by **Philip** » Wed Mar 26, 2008 2:20 pm

Try the TCP Optimizer, try a RWIN of 255552

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