YeOldeStonecat wrote:That's not my server, but HP/Compaq is my fave brand! Awesome support when you need it, quick, painless, and overnight shipment of replacement parts if needed. You don't have to pay some extra fee to be some gold card carrying member to get good support....it's there right out of the box when you buy the server.
Part breaks on server, call support, tell them you did this, this, this, and that. They might suggest one more thing...doesn't work, OK, what's you address? Part is on it's way, be to you by 10AM the next day.
Clients with Dell equipment I'm thinking of doubling my hourly rates, cuz of the nightmares involved. Part breaks on one of their servers...call, hang up cuz you can't understand the support guy from Delhi, call again, struggle trying to understand, he's just telling you to run the restore CD anyways, or push some reset button. It's like I have to fight with them for days and days to get replacement parts. Yeah they have that gold support, but you shouldn't have to pay extra just to get a partially decent english speaking support guy.
Lol I was kidding becuse we got into this debate before.
With dell we have gold support on every single server, we have also spent probably half million on servers alone last year, so Dell treats us like gold =)
But on a more serious side i have not had a dell mobo fail on me yet, while I can count a lot more on the compaq. I have had hard drives fail, and fans fail, but that is the norm for any hardware server.
The reason we moved from Compaq to Dell was the support was horrendous and we did not have Compaq gold version at the time. But they had to replace a motherboard one time and when the technician came out he blamed it on the Curical ram we installed ourselves. No way we are going to pay the high price of ram compaq uses, all they do is take some ram and rebrand it with their name. That was the last straw they were really going to charge us for the motherboard.
That and one time we ordered 4 Compaq DL 380 at one time, and 3 out of 4 were DOA, when I called up Compaq they would not let us send back the enitre box, I had to wait for a technian to come and replace them. It took forever over a week. They should have sent us 3 new servers and we send these back at the same time.
The last biggest selling point for us was Dell was able to beat the price for Compaq including gold support big time. While compaq would not do anything for us....so it was a pretty simple choice who to choose...easier for the CEO as well =)
