Roadrunner tech support.

Jameser · Post by **Jameser** » Fri Jan 25, 2002 1:31 pm

Hello, I really need some assistance with roadrunner support. Maybe some of you will have some suggestions on how to handle these dimwits. All right I have had a problem with pings for quite sometime now over 4+ months.

I can not seem to get a ping to most servers bellow 90ms (not that bad I know) but it can be quite high which is more consistant at 150-500ms. This is usally in games I play, not just one in general, but all. Halflife-DOD-IL-2(great sim BTW)

I always try to get my local support desk in Michigan, they seem to at least hear me out more, and say the problem is being worked on which I no longer believe. Most of the time I am transfered to the National Helpdesk "Nightmare Helpdesk" All they care about is if I can browse the internet.

To me this is really a load of BS 2 of my buddies connections through comcast, or @home, usally pull 75ms average. I even went as far as emailing them tracert's and pings from my connection, and then from my buddies. I know its a different service but they needed to see how crappy of a service thay are providing. Anyways the tech I spoke was jelious as I am of my friends results.

I tried tweaks but after 4 months of research, I understand tweaking will not affect pings. Correct?

And roadrunner seems proud to offer AOL type bandwidth, just to browse the internet for 50 bucks a month. Sorry if any of you work at roadrunner I am just a disappointed consumer, no flames attended. Any advice, suggestions, help is greatly appericated. Thanks in advance. Sorry for the long post but I need help....

Kip Patterson · Post by **Kip Patterson** » Fri Jan 25, 2002 2:09 pm

Sorry that you are having trouble.

Please post some traceroutes to the gaming servers you use.

Are you running any other applications, such as KaZaa?

Kip

Jameser · Post by **Jameser** » Fri Jan 25, 2002 2:34 pm

Thanks for the reply Kip.

I will do post tracert, when I get home. I am at work right now.

I do have WinMX, but I do not run it while I am testing connections, or gaming.

Sorry for my ignorance how do I tracert e.g xxx.xxx.xxx.xxx:xxxxx.
I tried that once before, but it just posted errors, I think I may need to just drop off the :xxxxx part.

Again thanks in advance.

Kip Patterson · Post by **Kip Patterson** » Fri Jan 25, 2002 2:42 pm

tracert x.x.x.x >c:\trace.txt

will save the trace to a file, then you can cut and paste.

Kip

Kriptek · Post by **Kriptek** » Fri Jan 25, 2002 2:42 pm

hey jameser,

I am also in MI, i had the same problem that you are having awhile back. I am with attbi (use to be @home) not roadrunner. I went through the tech support stuff....sending in trace routes and all that. I even had a tech come to my house to see if there was something wrong. It turned out that the service in my area was just overloaded and we needed another T-line to support it. So it sounds like that might be the deal in your area also. Are you pings ok at odd hours like 2-4am? I would check with other roadrunner customers in your area and see what they say. I dont think the boradband service in MI is the best but its better then dial up.

Jameser · Post by **Jameser** » Fri Jan 25, 2002 3:14 pm

hey jameser,

I am also in MI, i had the same problem that you are having awhile back. I am with attbi (use to be @home) not roadrunner. I went through the tech support stuff....sending in trace routes and all that. I even had a tech come to my house to see if there was something wrong. It turned out that the service in my area was just overloaded and we needed another T-line to support it. So it sounds like that might be the deal in your area also. Are you pings ok at odd hours like 2-4am? I would check with other roadrunner customers in your area and see what they say. I dont think the boradband service in MI is the best but its better then dial up.

____________________________________________________

krip-

I am usally frustrated and have my machine off by midnight, so I would not know, at 2-4 all tough I am going to try sometime maybe tonight, or during the weekend. Any clues how to contact fellow timewarner/roadrunner customers, thats one thing I was really thinking of doing but did not have a clue how to....

Kriptek · Post by **Kriptek** » Fri Jan 25, 2002 3:59 pm

Well i dont really think that roadrunner tech support would give out the names of anyone in your area. I just figured that maybe you knew someone with it that lived by you. But if not, i would say your best bet would be to get ahold of a local Tech and ask them how their service has been.

Jameser · Post by **Jameser** » Fri Jan 25, 2002 4:46 pm

Here are the tracert to the server.

1 14 ms 33 ms 47 ms 10.60.32.1
2 274 ms 333 ms 317 ms pos1-1-0.lvnami1-rtr1.twmi.rr.com [24.169.224.1]

3 33 ms 53 ms 31 ms ser2-4.clmboh1-rtr4.columbus.rr.com [24.95.80.16
9]
4 52 ms 86 ms 75 ms pop2-col-P4-2.atdn.net [64.236.3.241]
5 39 ms * 35 ms bb2-col-P5-0.atdn.net [204.148.97.45]
6 104 ms 58 ms 84 ms bb2-vie-P6-0.atdn.net [64.236.7.110]
7 103 ms 76 ms 108 ms pop3-vie-P5-0.atdn.net [66.185.139.86]
8 71 ms 61 ms 88 ms above-aol1.iad.above.net [209.249.203.229]
9 92 ms 72 ms 63 ms core4-main1-oc48.iad1.above.net [208.185.0.153]

10 63 ms 68 ms 62 ms dca2-iad1-oc192.dca2.above.net [208.184.233.125]

11 152 ms 138 ms 133 ms lhr3-dca2-stm64.lhr3.above.net [64.125.31.185]
12 142 ms 136 ms 140 ms main1-core1-stm4.lhr3.above.net [208.184.231.150
]
13 156 ms 167 ms 145 ms 208.184.62.67.reverse.not.updated.above.net [208
.184.62.67]

___________________________________

Kip Patterson · Post by **Kip Patterson** » Sat Jan 26, 2002 8:13 am

Well, Above Net has made things a little difficult. They have listed San Jose as the location of all of their routers. They are not following the rules. It took a little detective work. Abovenet uses airport designations in their server names, IAD is Dulles, DCA is Washngton National, and LHR is London Heathrow.

Your server is in England. A ping of 150ms is pretty good.

I'd suggest that you find a server nearer to home.

Kip

Ken · Post by **Ken** » Sat Jan 26, 2002 9:00 am

Originally posted by Kip Patterson
Well, Above Net has made things a little difficult. They have listed San Jose as the location of all of their routers. They are not following the rules. It took a little detective work. Abovenet uses airport designations in their server names, IAD is Dulles, DCA is Washngton National, and LHR is London Heathrow.

Your server is in England. A ping of 150ms is pretty good.

I'd suggest that you find a server nearer to home.

Kip

Awesome detective work Kip!

Jameser · Post by **Jameser** » Sat Jan 26, 2002 9:50 am

I guess that makes since. But thats just one of the servers I play in. Usally most of the pings average 150+. However Yesterday when I was grabing some of the IPs in halflife, I did notice the pings were much better. So who knows maybe TW/RR got it together. But I will keep an eye on pings and tracert's as I have done on a consistant basis. Thanks for your time KIP, and Krip, I will post if problems.