Trouble connecting to printer/ Can't determine printer IP

TeddyTed · Post by **TeddyTed** » Sat May 11, 2013 4:30 pm

Hello all,
I’ve got a somewhat odd question which I hope someone may be able to answer.
Here’s the scenario:
I need to reset / reconfigure a printer in a remote office, but I do not know the actual IP address.
The printer was moved from another office and had a static IP address assigned to it. I believe the IP address was 192.168.2.15. I remember trying to login and remove the static IP, but I think may have messed the configuration.
The network in the remote office has an IP range of 192.168.4.1 to 192.168.4.xxx

I was hoping to be able to connect to the printer via the browser as I have done when it was located in the old office, but I simply cannot connect.
One positive thing is I was able to get 3 workstations (all windows 7) configured and printing to that device. However, they all connected by automatically detecting the printer on the following IP V6 address: fe80::f6ce:46ff:fe4a:9798%12.
I can ping the printer using fe80::f6ce:46ff:fe4a:9798%12 and get a response.

See screenshot:

IPV6_Ping.PNG

I’ve been trying to figure out how to translate that IP V6 address to IP V4. Is that possible ? I figured this way I may be able to connect via the browser much easier.
If all fails, I figured I will have to physically go to that remote office, connect my laptop directly to the printer, and use Wireshark to detect the printer traffic and obtain the IP V4 address.

Printer Model : HP LaserJet 2035n
I've downloaded the HP Print and Scan Doctor, but it picks up the printer with the same IP V6 address:

See screeshot:

IPV6_.PNG

If anyone has any advice on this matter, it would be gladly appreciated.

Thanks
TB

RaisinCain · Post by **RaisinCain** » Sun May 12, 2013 2:09 pm

Have you tried to do a cold reset?

1. power it down
2. hold down BOTH buttons (go and cancel)
3. power on (still holding down buttons)
4. all lights come on at same time, success
5. power cycle again and it should pull an IP address from your LAN (provided DHCP is being used)

TeddyTed · Post by **TeddyTed** » Mon May 13, 2013 12:32 am

RaisinCain wrote:Have you tried to do a cold reset?

1. power it down
2. hold down BOTH buttons (go and cancel)
3. power on (still holding down buttons)
4. all lights come on at same time, success
5. power cycle again and it should pull an IP address from your LAN (provided DHCP is being used)

Thank you for your response. After thinking about it, i realized that would the easier way to go.
I got over to that location, did a reset and reconfigured with a new static IP address, and it's all set.

Thanks,

TB

Post by **YeOldeStonecat** » Tue May 14, 2013 3:49 pm

For printers I typically set the printers network settings to obtain auto, connect them...fire them up, and looks on the servers DHCP console to find it....grab its MAC address, and create a DHCP reservation for it (so it has a static IP all the time). Apply that reservation, power cycle the printer...ensure it grabs the new static IP, set it up on the print server, and deploy it via GP.

TeddyTed · Post by **TeddyTed** » Tue May 14, 2013 5:42 pm

YeOldeStonecat wrote:For printers I typically set the printers network settings to obtain auto, connect them...fire them up, and looks on the servers DHCP console to find it....grab its MAC address, and create a DHCP reservation for it (so it has a static IP all the time). Apply that reservation, power cycle the printer...ensure it grabs the new static IP, set it up on the print server, and deploy it via GP.

Thanks for the tip YOSC !