They hate it. I do too.
The interface is not intuitive. It may well be when using touch screens, but I know of no one who has purchased a touch screen. Don't get me wrong- I understand its purpose on tablets, and that's fine. Swiping, tapping, etc. But in a conventional environment with a mouse or touchpad, it just plain sucks. The absolute number 1 complaint is the removal of the start menu from the desktop. People want it, period. It's sad that MS is so arrogant that they refuse to offer this feature at least as an option. If you like Metro and the All Apps menus, that's great- you're all set. But if you don't, why not let users have what THEY want, not what MS wants?
I've read so many posts on other forums with the Pro-Metro faction telling everyone that they're morons, dinosaurs, etc., and the continual insistence that "the desktop is still their- it's the same". It's not the same. The desktop is still there, but it has been stripped of its functionality. I have watched first hand as new users get into windows that they cannot figure out how to get out of. Watched them struggle to even install software.
Yes, I know that thankfully there are 3rd party apps out there to give you the start menu back, some work better than others, but I have to wonder how long before MS makes these unsable? Maybe that's a stretch, but I could see that happening.
So, I'm wondering what others have experienced? My prediction is that this will go down as one of the epic marketing failures of all time.