Problems with my Printer/Scanner?

Sting · Post by **Sting** » Thu Oct 30, 2008 10:10 pm

I just started to have a problem with my printer; maybe someone could help me out?

My printer: “HP PSC 1610 All-In-One Printer-Scanner-Copier”, started to act up today on my XP system. When I try to scan a Picture or Document, I get the following message: “Please wait while Windows Configures Scan”. Then a box opens reading: “The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ‘Scan’ Disk and click O.K.” Under “Use Source”, there’s a “1” and the browse button to the right. So I’ll close this box and then another box opens reading: “Error 1706 No valid source could be found for the product Scan. The Windows Installer cannot continue”. The funny thing is I can still print out documents on my PC, or insert a document into the scanner, click on copy and it will print out a copy just fine, but when it comes down to scanning: “nothing”; I just get the above message.

If someone could help me out, I’d truly appreciate it?

Thanks for your time,

John

Storm90 · Post by **Storm90** » Fri Oct 31, 2008 12:02 am

Sounds like your software for your printer in windows maybe corrupted. Try unstalling . Then reinstalling it. This may solve your problem.
GoodLuck

Joint Chiefs of Staff · Fri Oct 31, 2008 4:55 am

To get it right make sure you uninstall everything HP related. Use a good Registry cleaner, reboot and reinstall.

Sting · Post by **Sting** » Fri Oct 31, 2008 10:22 am

Thanks guys for the help. I figured it had something to do with the software, and a clean re-install was in the making. Using Windows 98 for years and changing over to XP just a few months ago, I really don’t know the system like I had with 98.

Thanks again for the help.