Call while you can and talk to someone that can speak English!!
Web Outage Hits Indian Outsourcing Firms
India's lucrative outsourcing industry struggled Thursday to overcome Internet slowdowns and outages after two undersea cables in the Mediterranean Sea were cut, slicing the country's bandwidth in half.
India was not the only country trying to cope with the problem Thursday - users were hit across a wide swath of Asia and the Middle East, from Bangladesh in the east to Egypt in the west.
Officials said it could take a week or more to fix the cables as they scrambled to reroute traffic to satellites and through Asia. It was still unclear what caused the damage.
They can speak English just fine. You just have trouble getting past the accent.
That problem usually stems from a person knowing few, if any, people outside their own nationality. The majority of our clients are Indian and as such I have little trouble understanding Indian customer service folk.
Burke wrote:They can speak English just fine. You just have trouble getting past the accent.
That problem usually stems from knowing few, if any, people outside their own nationality. The majority of our clients are Indian and as such I have little trouble understanding Indian customer service folk.
Half my teachers have that accent. It is something you can get used to.
Burke wrote:They can speak English just fine. You just have trouble getting past the accent.
That problem usually stems from knowing few, if any, people outside their own nationality. The majority of our clients are Indian and as such I have little trouble understanding Indian customer service folk.
There is a difference between speaking English with an accent, and barely knowing the language. From my experiences, they sometimes can't understand what I am saying, and vice versa. I am sure there are quite a few who can speak with no problems, but not for most of the everyday customer service #'s people have to call.
Comtrad wrote:There is a difference between speaking English with an accent, and barely knowing the language. From my experiences, they sometimes can't understand what I am saying, and vice versa. I am sure there are quite a few who can speak with no problems, but not for most of the everyday customer service #'s people have to call.
Heh, I ran into that problem when I was just calling Alabama.
I have been in Kolkata India for the last 4 weeks training 200 Indians to take customer service calls for a credit card company. The accent is what makes it difficult plus vocabulary.
They either have never heard of certain English words or have a different word for it (ie. Checking account is not a word here, they call it a current also balance means available credit - not what is owed)
As for the internet, so far everything is up and running in Kolkata.
tr87526 wrote:I have been in Kolkata India for the last 4 weeks training 200 Indians to take customer service calls for a credit card company. The accent is what makes it difficult plus vocabulary.
They either have never heard of certain English words or have a different word for it (ie. Checking account is not a word here, they call it a current also balance means available credit - not what is owed)
As for the internet, so far everything is up and running in Kolkata.
Whatcha gonna do when they replace your job with one of them that can teach for half the cost of you?
tr87526 wrote:
As for the internet, so far everything is up and running in Kolkata.
Damn the bad luck!!
And yeah what happens when they replace you with one of them training whoever... I was asked once to go to Mexico to train people how to do the job I was once doing before the company shut down..I told them to shove that idea up their ass as all I was waiting on was my severance package and to get out of that hell hole.
The part about outsourced help is that they are required to go through a whole script whether needed or not. The help is fine, it's the "thank you for calling", "would you also like to sign up for" etc. stuff that I can't stand.
Never really had much trouble talking to anyone in India. If you really want to
have trouble understanding someone try phoning our Federal Government. I try
for one minute and if I am having trouble I ask them to put someone on who
speaks English, and them when I am done I speak to a supervisor and register a
complaint.
For me, the accents are never an issue... but typically when they call here, or if I have to make a call, the quality of the line is usually so bad that I can barely hear what they're saying. Nationality and accent don't even come into the equation. They could be British or American and I'd still have trouble, with that kind of quality.
I wonder if it will be like the New York power outages - a slew of babies in nine months? It isn't a joke - when a major outage occurs the hospitals count out nine months and tell them staff no vacations, plan on overtime.
Kip Patterson wrote:I wonder if it will be like the New York power outages - a slew of babies in nine months? It isn't a joke - when a major outage occurs the hospitals count out nine months and tell them staff no vacations, plan on overtime.
Just like you, take a serious sitution such as massive power outages and somehow twist it into SEX, SEX, SEX. Dirty, dirty old man.
Tao_Jones Cult Member since 2004
I gave Miss Manners a Dirty Sanchez, and she LIKED it.
Kip Patterson wrote:I wonder if it will be like the New York power outages - a slew of babies in nine months? It isn't a joke - when a major outage occurs the hospitals count out nine months and tell them staff no vacations, plan on overtime.
I sure as hell hope not.. I mean damn isn't that country way over populated already?
after 7 minutes of pushing buttons in the automated menu
CSR: denk u forcalding ustoodee howdo can I Give you most exdelent serbice toodee ?
Me:WHat?
CSR:denk u forcalding ustoodee howdo can I Give you most exdelent serbice toodee ?
Me:WHat?
an I Give you most exdelent serbice toodee ?
Me:? wtf *click*
I was going to post a link to that thread, but the SG search results for "bullsh|t" were too numerous
sometimes you have to think outside the box to get inside the box .
I sure as hell hope not.. I mean damn isn't that country way over populated already?
.