Kaspersky destroyed my connection (please help)

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 2:31 pm

After installing kaspersky my computer's connection went to garbage. I've done everything winsock the whole shabang. Nothing seems to be working, I have no idea what kaspersky changed but just as soon as i installed it my connection went down hill. I get huge ping spikes. I do not have a router, And for some reason i cannot system restore. So please help

Sava700 · Post by **Sava700** » Thu Aug 23, 2007 2:57 pm

uninstall kaspersky for starters...

Post by **YeOldeStonecat** » Thu Aug 23, 2007 3:27 pm

Great product actually...

was there a prior antivirus on the machine...and/or a prior software firewall?

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 3:34 pm

i unistalled kaspersky, And nothing. I had zone alarm and avg on my system. Both unistalled as well. So i really have no idea what it changed what settings it messed up. But i can't get on any games without having huge ping spikes, or being disconnected. This never happen before kaspersky so it is the culprit. Also i had a friend come over play the same game on my connection and it was perfect. So if anyone can please help it would be great.

Post by **YeOldeStonecat** » Thu Aug 23, 2007 4:25 pm

Ahh..ZoneAlarm....I've seen that screw up so many computers..even after uninstalling..it leaves so much junk behind. There was some special zonealarm "cleanup" utility out there which further cleaned up the mess it left...I can't find it at the moment..many mnosteele remembers where it is and can toss up a link...he's our resident Kaspersky expert.

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 4:54 pm

hopefully he can help me. Everything was fine with zone alarm. The problem only happened after i nstalled kaspersky

mnosteele52 · Post by **mnosteele52** » Thu Aug 23, 2007 6:08 pm

Yes, it's a conflict with ZA and Kaspersky, older versions did not work together. Your best option is to uninstall both then use Autoruns and make sure there are no left over drivers or services from either ZA or KAV, if so delete them. Then use a good registry cleaner such as jv16 powertools to clean up any left overs, you can also try following the directions here for removing ZA. Once you have done these things please post a HijackThis log. Then reinstall KAV only. As YeOld stated, ZA is terrible and I have seen it cause more problems that it's worth.

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 7:20 pm

i don't wanna reinstall kav

Post by **YeOldeStonecat** » Thu Aug 23, 2007 7:31 pm

It's one of the top 2 antivirus products out there IMO...I wouldn't give up on it. The issue is most likely due to zone alarm, it creates problems with many other security applications also, not just KAV. Believe me...I do this for a living, I've seen it many times. mnosteele does this for a living also, and you heard his opinion.

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 9:11 pm

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:08:18 PM, on 8/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\jadehale\Desktop\analyzethis.exe.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] D:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [AOL Fast Start] "D:\Program Files\AOL 9.0\AOL.EXE" -b
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/ ... .2.100.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDow ... eqlab2.cab
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDow ... rtScan.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://www.axis.com/products/video/AxisCamControl.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{5312BAD9-168F-4182-9BE0-CBB1F09C7B55}: NameServer = 71.250.0.12 71.242.0.12
O17 - HKLM\System\CS1\Services\Tcpip\..\{5312BAD9-168F-4182-9BE0-CBB1F09C7B55}: NameServer = 71.250.0.12 71.242.0.12
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

--
End of file - 4067 bytes

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 9:20 pm

Still having the weird connection spike problem kaspersky changed somthing in my lan settings i know it added the filter. So if any of you have any idea please help i can't seem to get it fixed at all. I really wish i never installed kaspersky

mnosteele52 · Post by **mnosteele52** » Thu Aug 23, 2007 9:20 pm

You have AOHELL installed? That alone will ruin your connection. Did you find any drivers left over with ZA using autoruns? How is your connection right now with neither installed?

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 10:11 pm

the aol **** isn't intialized. Its def not the aol garbage i guarantee. Its still not working for games. I still get the huge pingspike. I don't know whats wrong. I really would love to remedy this already Do you have a messanger or somthing.

mnosteele52 · Post by **mnosteele52** » Thu Aug 23, 2007 10:17 pm

OK, try using the Winsock Fix.

In regards to AOL, it's drivers are loading and affecting your connection.

kruz03 · Post by **kruz03** » Thu Aug 23, 2007 11:43 pm

did the winsock thing sigh i don't know should i just reinstall windows?

mnosteele52 · Post by **mnosteele52** » Fri Aug 24, 2007 8:35 am

mnosteele52 wrote:You have AOHELL installed? That alone will ruin your connection. Did you find any drivers left over with ZA using autoruns? How is your connection right now with neither installed?

kruz03 · Post by **kruz03** » Fri Aug 24, 2007 1:16 pm

its no better what so ever i don't wann reinstall and my system restore isn't working

mnosteele52 · Post by **mnosteele52** » Fri Aug 24, 2007 2:19 pm

Can't you simply answer the questions asked?

kruz03 · Post by **kruz03** » Fri Aug 24, 2007 3:30 pm

uh sorry. No i did not find any left over drivers. I do think i should just reinstall my nic card drivers i believe my nic is nvidia network controller could you help me install that?

mnosteele52 · Post by **mnosteele52** » Sat Aug 25, 2007 3:26 pm

Have you ever had another antivirus program installed on this pc, if so which one?

kruz03 · Post by **kruz03** » Sat Aug 25, 2007 6:42 pm

no other antivirus installed everything is totally clean

mnosteele52 · Post by **mnosteele52** » Sat Aug 25, 2007 10:37 pm

kruz03 wrote:no other antivirus installed everything is totally clean

Have you EVER had any other antivirus installed?

kruz03 · Post by **kruz03** » Sat Aug 25, 2007 11:52 pm

avg,ecetra. I think this thread explains whats happening to me. Maybe kaspersky shut down my ports. http://forum.kaspersky.com/lofiversion/ ... 42668.html

that seems to explain it. Now i get huge pings and can't connect to thing wise like freestyle basketball. My little brother loves the game it gets him to stop crying.

so if you could help i really can't reformat at the very moment.

kruz03 · Post by **kruz03** » Sun Aug 26, 2007 5:02 pm

anyone??

Sava700 · Post by **Sava700** » Sun Aug 26, 2007 6:01 pm

kruz03 wrote:anyone??

for the amount of trouble your going through you could have reinstalled and been playing fine once again within a few hours. Sounds like all kinds of things are hosed.... just reinstall and be over the problem for good. Stay away from Zonealarm and anything to do with AOL!