Runtime error

kgsuth · Post by **kgsuth** » Wed Sep 14, 2005 8:11 pm

I have a friend that has windows 98 on her computer.

Today when she clicked on explorer to log onto the internet, she got the following message:

Microsoft visual C++ Runtime Library

Runtime Error

Program C: windows/explorer.exe

This application has requested runtime to terminate it in an unusual way.

Please contact the application's support team for more information.
--------------------------------------------------------------------------

So she contacts Microsoft and gets a spanish speaking lady who can not understand this canadian's accent, likewise she can not understand the spanish, so hence a call to me to see if I can find out what the heck to do! She can not get on the Internet. What pray tell is the solution?????

Any help would be most gratefully received. Thanks in Advance!

Ken

Cerberus1027 · Post by **Cerberus1027** » Wed Sep 14, 2005 9:22 pm

Have her go Start>Run>sfc.exe that will check her files to see if there corrupt or damaged it might fined that file and tell her to replace it with a new one. If it says to do that all she has to do is put her windows 98 cd in the cd drive select restore file and it will replace it with a new fresh copy.

kgsuth · Post by **kgsuth** » Thu Sep 15, 2005 12:18 am

Thanks, for the help. Will talk to her later and see if she is savvy enough
to master that.

Appreciate the help

Ken

Cerberus1027 · Post by **Cerberus1027** » Thu Sep 15, 2005 2:36 am

sorry I forgot a few things, when she tells it to restore the file it will ask where to look. Have her click browse and under the windows cd look for a folder marked win98 and have it look for the file in there. On mine if i dont do that it will tell me it cant find the file.

kgsuth · Post by **kgsuth** » Thu Sep 15, 2005 6:06 pm

Thanks, Cerberus1027, for the help, but unfortunately, it did not work.

When I ran sfc.exe it did pick up 1 corrupted file, and replaced it from the windows98 disk. However, afterwards, when you try to log onto the Internet, the same error occurs.!

Darn.

So I am re-issuing my plea for help. Anyone else have a suggestion that we could try?

TIA

Cerberus1027 · Post by **Cerberus1027** » Fri Sep 16, 2005 1:52 am

These links might help you read them and see if any of it applys:

http://www.anetforums.com/posts.aspx?ThreadIndex=31842

http://www.cybertechhelp.com/forums/sho ... hp?t=44910

kgsuth · Post by **kgsuth** » Fri Sep 16, 2005 12:44 pm

I found the reason for the error and the solution to it.

It seems that the - Google Toolbar - causes the problem.

You just go to the Control Panel, then to Add/Remove programs, find the Google Tool Bar and remove it.

Presto, the problem disappears.

Thanks for your help.

Ken