Charter Pipeline..caught in a lie?

glc1 · Post by **glc1** » Wed Mar 07, 2001 1:26 pm

Originally posted by dbnukes:
I apologize, it's not on their main web site, it's on the local website for Slidell, Louisiana in which it says that.

Just normal marketing BS--innuendoes, deceit, word play/manipulation, etc. One could definitely arrive at your conclusion if they don't read all very carefully and know better.

Just out of curiosity, what url were you reading from?

westy · Post by **westy** » Wed Mar 07, 2001 2:23 pm

As a Charter Pipeline user, I'm curious, what kind of download speeds are you seeing ? I typically see 300 to 500 during off times, but at peak user times, My download speed drops into the low 100 range.

Pretty disgusting for 50 bucks a month...

dbnukes · Post by **dbnukes** » Wed Mar 07, 2001 4:22 pm

Thr url of the site is http://slidell.charter.net and you have to go under the frequently asked user questions I believe it is. Anyhow in reference to the other users question, my speeds would always average around 100-300 and downloading would be in the 15-30kbps range. All this for 50 bucks a month! I dropped them last week and swithched to DSL!

aagiants · Post by **aagiants** » Wed Mar 07, 2001 10:28 pm

i get 40 to 60 a sec. I am unpingable for 30$$ a month plus 10$$ for modem

Lan_Gopher · Post by **Lan_Gopher** » Wed Mar 07, 2001 11:39 pm

Both Cable and DSL feed into a backbone. If the Backbone is overloaded they all drop in speed. My Charter Pipeline's download speed is 480 Kb/s to 750 Kb/s. Upload is typical 120 Kb/s. A good sight to test you speed with is http://www.pcpitstop.com/internetcenter.asp

dbnukes · Post by **dbnukes** » Thu Mar 08, 2001 12:15 am

If you log on to Charter Pipeline's website, they state that there will never be a decrease in speed due to the face that they have enough bandwith capacity for each and every household. They also compare cable to dsl and state that their cable modem service is superior the dsl because "their service doesn't share a line with other users like dsl does". Now what's wrong with this picture I ask you? Sounds like they don't know what the hell they're talking about. Another way for Charter to trick or "entice" their prospective customers into their bogus service. It's listed under their "frequently asked questions" on their main site. Gotta check that one out.

glc1 · Post by **glc1** » Thu Mar 08, 2001 12:21 am

Originally posted by dbnukes:
They also compare cable to dsl and state that their cable modem service is superior the dsl because "their service doesn't share a line with other users like dsl does".

That's not what it says.

From Charter.com:
DSL lines are dedicated only from the home to the telephone company's central hub and are ultimately shared with other DSL, data and telephone subscribers.

That's absolutely true, however, what they are not telling you is that cable is shared right off the bat.

dbnukes · Post by **dbnukes** » Thu Mar 08, 2001 12:46 am

I apologize, it's not on their main web site, it's on the local website for Slidell, Louisiana in which it says that.

gbrown · Post by **gbrown** » Thu Mar 08, 2001 2:00 am

I get around 40KB/sec after midnight other than that I get all the way down to the blistering speed of around 100 bytes/sec. Charter has us capped at 512 but I haven't seen that for several months and even then it was before we were capped. Yeh $40/month is a joke, but I'll take care of that soon.

dbnukes · Post by **dbnukes** » Thu Mar 08, 2001 1:28 pm

Yeah, some Charter users are not having too many problems with speed but the majority are. It's a shame, it seems at though Charter's Pipeline is getting severely clogged! Any way you slice the pie though, Charter has nothing left to be desired as far as broadband is concerned. I feel pity for all those customers who either have it or are waiting for it to become availabe in their area! Just remember what I said, when you first get it, chances are the speed will be just what you was hoping for and then about a few weeks later, CAP! WHOPBAM! they'll drop the maul on ya! Just mark my words. It's an enticing, (hook and bait) kind of game they are playing with the customers!!!

scsi_guru · Post by **scsi_guru** » Thu Mar 08, 2001 1:36 pm

dbnukes...

Just remember what I said, when you first get it, chances are the speed will be just what you was hoping for and then about a few weeks later, CAP! WHOPBAM! they'll drop the maul on ya! Just mark my words.

You hit the nail right on the head!!!

I have had Charter since Nov. 2000. They capped me right off the bat but I was getting 400-500 DURING ALL HOURS. Now the speeds are nowhere near that and in fact, during peak times I'm below 56K.

Voldar8u · Post by **Voldar8u** » Fri Mar 09, 2001 10:09 am

[/B]

I have had problems and recieved this from Email from them explaining their upgrade. Check it out;

Thanks for the information. We have discovered some inefficiencies in the way our headend routers were initially set up and are working to improve things greatly. We have engaged Cisco Professional Services for a number of weeks onsite to help us optimize our network and install & configure some new, very high-end equipment to give us a solid foundation on which to grow in the future. We're spending approximately a half-million dollars on replacements/upgrades. During this time of transition, however, there may be times when things don't work optimally because perhaps only a partial solution is implemented and the remainder will be implemented shortly.

We are upgrading all the interfaces on our routers from 100mb FastE to OC12 optical - 6x faster, as well as implemeting gigabit-level core routers and core switches with 12x greater capacity than we have now. Bear with us during this transitional time as we improve our infrastructure to offer our Pipeline customers even greater

speed and reliability. If you're still seeing these kinds of slowdowns a month or so from now, let us know.

Based on the logs, the only real problem I see is high latency on the 2nd hop. That 2nd hop is not a hop we typically see. We usually see your PC, then the 24.216.191.1 address (edge router), then the 2 10.x addresses (confidential), then we hit Sprintlink. Are you running any kind of personal firewall/router hardware on your end? Is your connection modem, then straight to your PC, or is there something between your PC & the cable modem? The cable modem simply acts as a bridge, so it doesn't show up as a hop at all.

The 172.16.0.1 address is not a part of our network - I'm puzzled about where that's coming from. I just ran a traceroute from the modem network and the 172.16.0.1 hop did not appear. Is it still happening?

I notice the log is from Saturday - we made some changes to the network config last evening, so if this was happening then, what we did should have stopped it from continuing.

Again, thanks for the info. Keep us abreast if you see other anomalies like this. By the way, the slowdowns you may have perceived are probably due to our explosive growth straining the limits of our upstream internet connection. We have more bandwidth on the way which should be turned up before the weekend. See if that doesn't help.

Rob Moody
Charter Pipeline Manager

As you can see some great upgrades are on the way. ONE thing that puzzled me was that my logs showed me going to that 17. address which was not supposed to be happening.

Kip Patterson · Post by **Kip Patterson** » Fri Mar 09, 2001 10:26 am

Please post your traceroute.

Which is correct - 17. or 172.??

Thanks

Kip Patterson

Voldar8u · Post by **Voldar8u** » Fri Mar 09, 2001 10:33 am

Originally posted by Kip Patterson:
Please post your traceroute.

Which is correct - 17. or 172.??

Thanks

Kip Patterson

Oop, the 172 address is the culprit. Strange thing tho, it comes back to :

Network id#: 2
IANA (RESERVED-6)
Internet Assigned Numbers Authority

Information Sciences Institute

University of Southern California

4676 Admiralty Way, Suite 330

Marina del Rey, CA 90292-6695

Curious why you requested I post the log?

MynameisneoI · Post by **MynameisneoI** » Sat Mar 10, 2001 8:36 am

Originally posted by glc1:

Originally posted by dbnukes:
I apologize, it's not on their main web site, it's on the local website for Slidell, Louisiana in which it says that.
Just normal marketing BS--innuendoes, deceit, word play/manipulation, etc. One could definitely arrive at your conclusion if they don't read all very carefully and know better.
first of all all internet connections are shared ....with 56k it is shared when you sign on the network ..... with dsl you are shared when you get to the CO DSLAM.... and with cable you are shared when you get to the pole outside your house but regardless you are always shared no matter what ...

the issue is whether or not your isp has enough bandwith to satify thier customers and lately they have been scambling to obtain more bandwith to keep up with customer demand ..... we may have problems here and there but lets face at least they are trying and lets give them some time understanding and support ???

remember rome was NOT built in a day and neither will high speed broadband ???

NEO

Just out of curiosity, what url were you reading from?

Kip Patterson · Post by **Kip Patterson** » Sat Mar 10, 2001 8:58 am

I was curious to see where in the traceroute the 172. address appeared.

Kip Patterson