VERY ANNOYING comcast problem

khanhhuynh4u · Post by **khanhhuynh4u** » Wed Jan 26, 2005 10:37 pm

i dunno why but starting today that my comcast keep hanging or just stop connecting to the internet (like getting the white page that you get when your not connected) so i had to reconnect on both the wire on the modem and the router to get it start working again..

outside comp main comp:
motarola modem
netgear router

inside comp:
airlink wireless

but i used the tcpOptimizer today too but the problem started because i did that so i dunno what it is...also unistalled everything thats i used toda but that didnt work either

mccoffee · Post by **mccoffee** » Wed Jan 26, 2005 10:57 pm

Comcast is upgrading your speeds that's probably why the hangups when there is a major upgrade like that i'm assuming it's due to the soon to be speed hykes some areas got it already some haven't

khanhhuynh4u · Post by **khanhhuynh4u** » Wed Jan 26, 2005 11:03 pm

hmm didnt know about that but we're not getting the high speed internet form comcast though we're still using its regular one...

but is the upgrade worth it? how much speed will i gain? and how much more do i have to pay? cause im paying 58 bucks a month now

mccoffee · Post by **mccoffee** » Wed Jan 26, 2005 11:09 pm

I belive it's a free upgrade here is some more details about it might call them see what they say
https://www.speedguide.net/forums/viewtopic.php?t=167111

khanhhuynh4u · Post by **khanhhuynh4u** » Thu Jan 27, 2005 10:23 pm

ok i think im pretty sure its not the upgrade...i hate it cause it happens every 15 minute when im doing something important and get very very annoying....like it works then justs stops while its still connected to the modem and router but just stop working....is it the router problem? modem problem? or comcast;s problem? someone please help before i go crazy

Dakota · Post by **Dakota** » Thu Jan 27, 2005 10:39 pm

Power down you modem for at least 1 minute and then power back up.

Before WE go crazy.

khanhhuynh4u · Post by **khanhhuynh4u** » Thu Jan 27, 2005 11:29 pm

lol sorry bout the going crazy thing i was just really pissed but i dl the firmware for it just now and looks ok so far but i hope it works

khanhhuynh4u · Post by **khanhhuynh4u** » Fri Jan 28, 2005 10:35 am

ok i know what the problem is....its my wireless pci card because whenever i used it it messes up when i powered down and use the main one nothing happens...how can i fix this with still using the wireless card please help

ClanGunn · Post by **ClanGunn** » Thu Feb 10, 2005 5:45 pm

I have had the same problem.

It's the modem most likely.

I have a Surfboard SB3100, and Comcast informed they will exchange it because it's not rated for 4Mbps. I liked the speed increase from 3.2 to 4, so I then upgraded again to 6Mbps and it got worse.

The tech at Comcast said, and I quote, "That modem and a series of others are not rated to go to 4Mbps, so it's having a hernia trying to run at 6Mbps".

Hope this helps.
If they supplied the modem, get an exchange from them.