firewall help

ralphie13 · Post by **ralphie13** » Tue Dec 30, 2003 11:25 am

does anyone know i am at my office and i cant connect to msn messenger or aol cause i am on a network with a server and it says i am behind a firewall when i try to connect but i dont know how to configure msn or aol with the firewall does anyone know how to set it up....

Prey521 · Post by **Prey521** » Tue Dec 30, 2003 11:34 am

I have a similar setup here at my office. I have to enter in the firewall address into the proxy settings in my IM applications in order for it to be able to connect. Except with AOL, I just need to set it to look at port 21 and it connects just fine. Ask your IT admin.

ralphie13 · Post by **ralphie13** » Tue Dec 30, 2003 12:16 pm

is there a another way to find out my port adress cause i own the biz and the fellow who set it up for me is no longer with me and i added this cmputer but cant get the messenger serveses to connect

cyberskye · Post by **cyberskye** » Tue Dec 30, 2003 12:47 pm

Check and see (in your router/firewall config) whether port 5190 is allowed outbound.

It's hard to tell from your description, but does the server you mention function as a proxy?

You may be able to find the proxy settings in your browser - for IE: Tools>InternetOptions>Connections>LAN Settings

If there are no rules on the router preventing http browsing, this may not help.

Skye

ralphie13 · Post by **ralphie13** » Tue Dec 30, 2003 1:02 pm

on my internet explorer it says automatically detect settings and my internet explorer works fine its the other things that dont work

cyberskye · Post by **cyberskye** » Tue Dec 30, 2003 2:21 pm

Gotcha - so the server is not a proxy.

I would therefore have to assume that outbound port 5190 is blocked at your firewall. You'll need to setup access rules to allow this traffic.

Post by **YeOldeStonecat** » Tue Dec 30, 2003 2:22 pm

Originally posted by ralphie13
on my internet explorer it says automatically detect settings and my internet explorer works fine its the other things that dont work

Down below...when you see "Auto detect settings"...down beneath where it says "Proxy Settings"...there is nothing filled in?

ralphie13 · Post by **ralphie13** » Tue Dec 30, 2003 2:30 pm

no there is nothing in the boxes below

ralphie13 · Post by **ralphie13** » Wed Dec 31, 2003 11:22 am

any more info anyone can lend?

mnosteele52 · Post by **mnosteele52** » Wed Dec 31, 2003 11:31 am

Since it is at work you need to talk to your IT people and see if they are blocking the ports needed for these apps to access the net. A lot of businesses do since they are trying to have a secure network.

ralphie13 · Post by **ralphie13** » Wed Dec 31, 2003 12:07 pm

the only problem is that thisis my office and i had an outside it guy he is not on staff here and i got rid of him so i thought there might be somthing i can do to unblock it on the server cause i dont know how long till i find a new guy

cyberskye · Post by **cyberskye** » Wed Dec 31, 2003 12:17 pm

Do you have administrative access to your router/firewall? what is the make and model?