I have been experincing high latency problems at peak time period for the past month now. In fact, everyone in Topeka been having high latency problems with Cox! No wonder people are switching to DSL faster than anything and I'm going to switch, too, if I find a job next month and pay the $171.06 phone bill and then I can turn on the DSL. And Cox doesn't care and keep giving me BS answers like, "Did you defrag your computer?" "Did you clear your cache, history, and cookies?" Yes, I did all these things and webpages still loading slow. It's not my imagination nor it's the computer! It's nothing on my end, it's on Cox's end. But they keep giving me BS answers, and keep telling to call tech support in Wichita, Kansas and talk to Tier 1, see if they can pass me to Tier 2. I think Cox doesn't care and if they did, this service won't be awful like it is right now. Speeds are slow and webpages are taking forever to load. It's just not one webpage, it's all webpages that's taking forever to load. Forever to load? Instead of 1-2 seconds, now it takes 5 seconds up to 1 minute!
I already tweaked my connection using Cablenut and Mnosteele52's settings, I also used the webpage registry tweaks and it's still loading slow. I think Cox doesn't care and I emailed them around 4pm and I still haven't received a answer yet. I'm paying $39.95 per month for 3000/256 and I'm using a SB3100 cable modem which I already brought from Cox for $29.95. Tweaking won't fix this high latency problems. Besides the high latency issues, there's a ridiculous byte cap of 30gig down and 7.5gig up(preferred - 3000/256) or 50gig down and 12.5gig up(premier - 4000/384). I'm not upgrading to premier for $80, forget it. For $100 per month on DSL, I can have a 6000/512 connection to run a server with. Cox's 4000/384 speed package doesn't allow you to run servers or anything. And 4000/384 doesn't mean crap these days if your latency is high at peak time period. At non peak time period, latency is low again until 7, gets worser around 9 and continue for the next hour or so. I end up shutting the computer down.
I don't know who to turn to. It seems Cox doesn't even care, I have been posting about my slow webpage loading on the DSLR's Cox HSI forum
- and the techs or the users there isn't helping me at all. Or told me it's not a problem with Cox but with the Internet. I guess it must be the Internet everytime my latency goes up Well, when I wake up in the morning around 5am, my latency returns back to normal. If your Cox HSI is good, I commend you, but my Cox HSI isn't good and after New Years, I'm going to look for a job and see about getting my DSL turned back on. I'm giving Cox 3 months to fix this, if it's not fixed by then, I'm switching to DSL service. Here's a tracert(it's all websites, not just one!):
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner\Desktop>tracert http://www.google.com
Tracing route to http://www.google.akadns.net [66.102.7.99]
over a maximum of 30 hops:
1 15 ms * 15 ms ip68-102-160-1.ks.ok.cox.net [68.102.160.1]
2 192 ms 26 ms 25 ms ip68-103-127-17.ks.ok.cox.net [68.103.127.17]
3 111 ms * 124 ms 68.12.13.25
4 115 ms 22 ms * mtc3bbrc01-pos0101.rd.ok.cox.net [68.1.0.104]
5 99 ms 76 ms 74 ms mtc3bbrc02-pos0100.rd.ok.cox.net [68.1.0.103]
6 138 ms 132 ms 109 ms mtc1bbrc02-pos0102.rd.om.cox.net [68.1.0.111]
7 117 ms 99 ms 80 ms mtc1bbrc01-pos0100.rd.om.cox.net [68.1.0.122]
8 136 ms 134 ms 119 ms 12.125.72.49
9 142 ms 154 ms 128 ms gar1-p370.mpsmn.ip.att.net [12.122.2.218]
10 142 ms 142 ms 155 ms tbr1-p012701.cgcil.ip.att.net [12.122.2.222]
11 139 ms 151 ms * ggr2-p300.cgcil.ip.att.net [12.123.6.33]
12 129 ms 151 ms 162 ms dcr1-so-3-3-0.Chicago.cw.net [208.175.10.93]
13 184 ms 187 ms 199 ms dcr2-loopback.SantaClara.cw.net [208.172.146.100
]
14 * 178 ms 91 ms bhr1-pos-0-0.SantaClarasc8.cw.net [208.172.156.1
98]
15 184 ms 227 ms 95 ms csr1-ve240.SantaClarasc8.cw.net [66.35.194.34]
16 195 ms 92 ms 93 ms 66.35.202.126
17 * 198 ms 93 ms 216.239.49.142
18 177 ms 95 ms 97 ms 66.102.7.99
Trace complete.
Cox HSI =
PS. I feel much better now after I vented. If anyone know what I can do, please tell me. I feel like writing to Cox headquarters to get my problems fixed. I don't know what to do anymore.
TeenInternetAddict
