Shagster wrote:People downloading it are part of the reason your starting to pay $60 for a game instead of $50.
Don't listen to them. Unless your integrity is only worth $50 to $60.
Yeah especially when something like this will happend to you :
user x has entered room.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
analyst Vineeta has entered room.
Vineeta(Thu Apr 19 13:00:50 PDT 2007): Hello X. My name is Vineeta.
X(Thu Apr 19 13:01:44 PDT 2007): Hello
Vineeta(Thu Apr 19 13:00:59 PDT 2007): Welcome to Symantec Customer Service.Is this the first time you are contacting Consumer Support or do you have an existing case number?
X(Thu Apr 19 13:02:21 PDT 2007): Please help me activate my product, my email address is
xxx@xx.xx my key is there not expired but symantec wont activate it
Vineeta(Thu Apr 19 13:01:36 PDT 2007): MAy I know from which country you are contacting us?
Vineeta(Thu Apr 19 13:01:41 PDT 2007): May I know what Symantec Norton Product and Version you are having?
X(Thu Apr 19 13:02:40 PDT 2007): canada
X(Thu Apr 19 13:02:50 PDT 2007): norton antivirus 2007
X(Thu Apr 19 13:05:22 PDT 2007): you there ??
Vineeta(Thu Apr 19 13:05:34 PDT 2007): yes
Vineeta(Thu Apr 19 13:06:23 PDT 2007): May I confirm your email address as
xx@xx.xx and direct phone number as 666 5555555 , am I right?
X(Thu Apr 19 13:07:28 PDT 2007): yes
X(Thu Apr 19 13:08:07 PDT 2007): I do have 3 norton accounts under that email address because I had 3 computers so I bought 3 copy's
Vineeta(Thu Apr 19 13:07:58 PDT 2007): I understand that you are not able to activate your product , Is it Correct, Am I right?
X(Thu Apr 19 13:09:13 PDT 2007): the copy with prodoct key XXXXX-**** doesnt work
X(Thu Apr 19 13:09:22 PDT 2007): *product
Vineeta(Thu Apr 19 13:08:40 PDT 2007): Thank you for confirming your details. Please make a note of this case no. 0000000 for your future reference
X(Thu Apr 19 13:09:32 PDT 2007): yes
Vineeta(Thu Apr 19 13:09:09 PDT 2007): Could you please help me with the product Key?
X(Thu Apr 19 13:10:07 PDT 2007): it says Activation not successful
X(Thu Apr 19 13:10:15 PDT 2007): yes
X(Thu Apr 19 13:10:51 PDT 2007): xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
X(Thu Apr 19 13:12:01 PDT 2007): its under my symantec account, I bought this copy also at later date and it expires 11.11.07 ?
X(Thu Apr 19 13:12:06 PDT 2007): Norton AntiVirus 11/11/07 xxxxxxxxxxxxxxxxxxxx
X(Thu Apr 19 13:12:22 PDT 2007): it doesnt make sence
Vineeta(Thu Apr 19 13:14:09 PDT 2007): let me tell you, the product has been used to be activated in more than 1 conmputer
Vineeta(Thu Apr 19 13:14:49 PDT 2007): so you won't be able to download the product
X(Thu Apr 19 13:15:46 PDT 2007): i'm overclocker and I do change motherboards, memory, cpu frequently, could this be the issue ?
Vineeta(Thu Apr 19 13:15:12 PDT 2007): yes
X(Thu Apr 19 13:16:25 PDT 2007): well can you please fix it ?
X(Thu Apr 19 13:17:06 PDT 2007): i didnt download the product, I bought it at netlink computers I have 3 boxes with different keys
Vineeta(Thu Apr 19 13:17:17 PDT 2007): sorry here in this case we can't do anything
Vineeta(Thu Apr 19 13:17:26 PDT 2007): you have to purchase a new product
Vineeta(Thu Apr 19 13:17:55 PDT 2007): and what we can do is can transfer the remaining days to the new one
X(Thu Apr 19 13:19:32 PDT 2007): well I'm not purchasing new product
X(Thu Apr 19 13:19:41 PDT 2007): I already purchased it
Vineeta(Thu Apr 19 13:20:11 PDT 2007): i understand it but with this product you won't be able to activate it
X(Thu Apr 19 13:21:20 PDT 2007): then give me refund or new product key
X(Thu Apr 19 13:23:52 PDT 2007): it's like buying vehicle under warranty, vehicle gets broken and they will tell you, you have to buy new one ..
Vineeta(Thu Apr 19 13:25:28 PDT 2007): Since you have exceeded the number of installation you have to purchase a new product
X(Thu Apr 19 13:26:48 PDT 2007): It doesnt say on the box how many installations I do have allowed
X(Thu Apr 19 13:27:11 PDT 2007): It doesnt even say in User Guide book
Vineeta(Thu Apr 19 13:29:24 PDT 2007): According to End user license you have to use this product only in 1 computer
Vineeta(Thu Apr 19 13:29:41 PDT 2007): but here you have used it more than one computer
Vineeta(Thu Apr 19 13:29:53 PDT 2007): So we won't be able to help
X(Thu Apr 19 13:31:08 PDT 2007): it is one computer
X(Thu Apr 19 13:31:33 PDT 2007): What is exactly computer ? It's like LEGO
X(Thu Apr 19 13:31:52 PDT 2007): You take/exchange parts for better ones or worst ones
Vineeta(Thu Apr 19 13:31:48 PDT 2007): The only thing is you have to purchase a new product and we will transfer the remaining days to the new one
Vineeta(Thu Apr 19 13:32:23 PDT 2007): Sorry there is no other option in this case
X(Thu Apr 19 13:33:31 PDT 2007): The only thing I will do is download generator and generate key for 6 years, how does that sound ?
X(Thu Apr 19 13:33:58 PDT 2007): Sorry there is no other option in this case
X(Thu Apr 19 13:34:03 PDT 2007): This is fraud
Vineeta(Thu Apr 19 13:33:42 PDT 2007): It should not be done
Vineeta(Thu Apr 19 13:33:51 PDT 2007): it is pirated
Mr._erik_erba(Thu Apr 19 13:35:04 PDT 2007): Because you are forcing people to do it
Mr._erik_erba(Thu Apr 19 13:35:19 PDT 2007): This case it typical scenario
Mr._erik_erba(Thu Apr 19 13:35:34 PDT 2007): Why should they buy a new key when they already purchased it ?
END OF CONVERSATION.
Remote Control Status: Disable View Only Full Control
Send
Yah it's part of the software piracy right?
Yes after this conversation (i do have only 1 computer I gave 2 of my keys to friends) and I want to use just 1 key I downloaded the generator and activated Norton antivirus for 3 years.
Last time I bought software, in my case it was norton application.
And people are yapping how the prices are going up because of the pirates ..thats a BS, wake up, everything is going up, gas prices are not same as they were 4 years ago are they ? Groceries ...? Rings a bell?
Same is for games, you pay high price and ending up with bugs, driver issues and the list goes on.Goes for consoles and PC games ...