ISB SOHO is screwing up !!!

Rampage2884 · Post by **Rampage2884** » Mon Oct 07, 2002 5:27 pm

I asked for a router and everyone suggested me to buy the ISB SOHO, so I did. It works fine but for some reason, at least once a week, my router stops all internet traffic. The only way I can fix this is to restart the router. Looks like to me that the router gets flooded or something similar. I updated to the latest firmware (V1 Rel 5U) and I still get this problem.

Does anybody have this problem or have any ideas how to fix it?

Thanks

Windows SP - SP1
Internet Explorer 6- SP1

Post by **YeOldeStonecat** » Mon Oct 07, 2002 8:44 pm

Don't have any of those problems, nor do friends of mine using that router. I use DSL, most of them use DSL also, one has cable.

I wonder if your ISP has some sort of odd "client lease" happening.

What type of ISP do you have? Authentication? IP static of dynamic?

Rampage2884 · Post by **Rampage2884** » Mon Oct 07, 2002 9:05 pm

I'm currently with Cogeco high speed internet, i'm trying to stay away from DSL since its slower in my region. My ip is assigned by DHCP and in the configuration for my router is set up to retrieve ip address by DHCP, so that doesn't seem to be the problem. I'm not really sure what you mean by Authentication... if logging on using a user name and password like DSL users have to do is what you mean then no.

And I'm also not sure what you mean by "client leasing".

Can you please explain? or do you have any suggestions of what I could do?

Thank you.

Rampage2884 · Post by **Rampage2884** » Mon Oct 07, 2002 9:46 pm

Well it just happened again, I had to restart. This is what the Log wrote.

011:WAN port backs to normal state
010:WAN port is unavailable
009:Ping Gateway no response
008:WAN port backs to normal state
007:WAN port is unavailable
006:Ping Gateway no response
005:WAN port backs to normal state
004:WAN port is unavailable
003:Ping Gateway no response
002:WAN port backs to normal state
001:WAN port is unavailable
000:Ping Gateway no response

I'm looking at my LAN IP & DHCP settings right now and I just noticed that in the DHCP table under the status, it says "leased".

Does this some how relate to the other question you had about "client lease"?

Post by **YeOldeStonecat** » Tue Oct 08, 2002 7:31 am

Originally posted by Rampage2884
I'm currently with Cogeco high speed internet, i'm trying to stay away from DSL since its slower in my region. My ip is assigned by DHCP and in the configuration for my router is set up to retrieve ip address by DHCP, so that doesn't seem to be the problem. I'm not really sure what you mean by Authentication... if logging on using a user name and password like DSL users have to do is what you mean then no.

And I'm also not sure what you mean by "client leasing".

Can you please explain? or do you have any suggestions of what I could do?

Thank you.

By authentication, most cable setups still have some sort of authentication....such as registering a MAC with the ISP....having the cable modem "learn" the MAC of the router, or using some sort of "host name"....like @home used to....CE12345a....something like that. I know most DSL setups use PPPoE...which requires a username and a password. I have one of the very rare PPPoA DSL setups.....requires absolutely nothing at all to authenticate....pure raw ATM like.

By "Client Leasing"....the ISP governs how long you have your IP address...at which at some set point/interval....you must renew one.

On your routers web admin page, under the "Expert Level"...is Idle Renew DHCP set to 0 (zero)?

Try e-mailing or calling their support....they have a good support system, I'm not up on all tricks with cable...more familiar with DSL setups.

Rampage2884 · Post by **Rampage2884** » Tue Oct 08, 2002 8:00 am

On your routers web admin page, under the "Expert Level"...is Idle Renew DHCP set to 0 (zero)?

Yes it is YeOldeStonecat. Would this be correct?

One more thing... you think I should probably downgrade my firmware ? ... seems like I'm getting more ploblems with this one then the V1 Rel 5T.

Which firmware are you using?

BlackSword · Post by **BlackSword** » Tue Oct 08, 2002 8:10 am

Originally posted by Rampage2884

One more thing... you think I should probably downgrade my firmware ? ... seems like I'm getting more ploblems with this one then the V1 Rel 5T.

Which firmware are you using?

I currently use V1 Rel 5T, and have no problems, put I have DSL also. I agree with Stonecat, go to nextlands support page, let them know your problem, your location and your ISP and they should be able to fix you up.

TheWiz · Post by **TheWiz** » Tue Oct 08, 2002 12:59 pm

I have Mediacom@home cable in my area and experienced frequent outages like you describe. The fix is easy.

Under the "Main Setup" settings page you must enter the "mac address" of the MAIN computer in which you originally had your cable account setup with.

Under the "Host IP & Group" enter the required information. Do a winipcfg and locate your "mac address". Enter that info along with the host name and lan ip.

Do this step again for all other machines on your network. Once done properly you will find in the "LAN IP & DHCP " setting that all off your computers on the network will have a "reserved" identity rather than "leased".

HTH

Rampage2884 · Post by **Rampage2884** » Tue Oct 08, 2002 2:57 pm

Hey Wiz... thanks for the helpful suggestions. I only got a before questions.

In the HOST IP AND GROUP windows, do I bind PPPoe with session 1 and do I also, do I have to click the checkmark box that says "Reserve IP to DHCP table"?

I thank you greatly

TheWiz · Post by **TheWiz** » Tue Oct 08, 2002 3:00 pm

Session

In the HOST IP AND GROUP windows, do I bind PPPoe with session 1 and do I also, do I have to click the checkmark box that says "Reserve IP to DHCP table"?

PPPoe is for DSL so that setting would be useless to you, leave it alone.

Yes, place a checkmark in the field for "Reseve IP to DHCP table".

Let me know if it improves your situation.

Rampage2884 · Post by **Rampage2884** » Tue Oct 08, 2002 3:49 pm

Wiz

The only problem is that "Bind with PPPoE
Session" tab is defaulted to Session 1 and it doesn't give me a choice to not use it. There is a drop down list from Session 1 to Session 5 and i HAVE to pick one of them so I just left it at session 1.

Is that ok?

TheWiz · Post by **TheWiz** » Tue Oct 08, 2002 3:53 pm

This is what I meant by "leave it alone" ....at defaults, It does nothing.

Rampage2884 · Post by **Rampage2884** » Tue Oct 08, 2002 4:31 pm

Thanks for the quick responses Wiz... I'll leave it this way for today and tommorow and I'll let you know how it goes... so far so good.

Thanks for the great help Wiz.

TheWiz · Post by **TheWiz** » Tue Oct 08, 2002 4:39 pm

My pleasure...

My ISB SOHO has been ROCK solid since I made those changes. I run FTP and web servers from my network..and It hasn't hiccup'd once.

Hope yours does the same. let me know either way

Good luck

Post by **YeOldeStonecat** » Tue Oct 08, 2002 4:51 pm

What you have to do....is find out first how your ISP authenticates you. Until you know for sure what they use....you're only trying "this or that" in desparation. Once you know what your ISP uses...you can then correctly set it up and know it's set right.

MAC addresses...some cable ISP's use MAC for authentication...you only need 1x MAC...and that will be the first NIC that you connected to your ISP with...as that's what they have registered, or what your cable modem has registered. If this is the case...than find the MAC of your computer that you used before...and "clone it" on the router...since the router supports MAC spoofing. Another way is to force the cable modem to learn the new MAC of the router. Yet another is to call your cable ISP and tell them the MAC of your new router.

-or-

Host name....other cable ISP's use host names to authenticate....meaning you had to "name" your computer a certain name...such as CE12345a.

I'd say to call your ISP's support and find out what they use....then you'll at least know what you have to do. They won't support routers, it's not their job. But they can answer what their methods are....just say you're setting up a new computer.

Rampage2884 · Post by **Rampage2884** » Thu Oct 10, 2002 9:06 pm

Let me know if it improves your situation.

Hey Wiz... so far so good. Haven't had any problems yet, I think it might of worked. Thanks Wiz, I appreciate it a lot.

Also, YeOldeStonecat

... thanks for the great helpful suggestions. I will leave the configurations for now since I have lots of schooling but maybe this weekend i'll call my ISP and ask them about my problems and how they authenticate me.

Thanks guys for the help, I am overwhelmed with happiness.... so far.

TheWiz · Post by **TheWiz** » Thu Oct 10, 2002 9:44 pm

Great news...

YeOldeStonecat is correct in saying you should contact your ISP to find out how they authenticate you. I, however, wasn't trying "this or that" in desparation. It sounded like the EXACT same issues I was having so I was trying to give you a quick (maybe permanant) fix.

For my own setup...I called my ISP and registered my NIC's mac with them. Nexland support suggested that I enter that same mac in the main setup "mac address" area. Not one problem since.

Hope all goes well for ya...and post back if you have any other Issues.

TheWiz

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ISB SOHO is screwing up !!!

ISB SOHO is screwing up !!!

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