AVG Free won't update..

mmione · Post by **mmione** » Tue Nov 09, 2004 9:04 pm

It just hangs at the upload screen for 20 seconds, says connection failed and did not receive update. Help?

Norm · Post by **Norm** » Tue Nov 09, 2004 9:16 pm

Copy/paste the text into notepad and save as url.ini
Place it in your x:\Program Files\Girsoft\AVG6 folder. (x=the drive your OS is installed. 'normally')

It will give you 3 choices in the drop down to select the server to go to for the update. http://www.grsoft.com is usually best.

[SERVER_NAME]
1=free.grisoft.cz
2=ftp.grisoft.com
3=www.grisoft.com

[SERVER_URL]
1=http://free.grisoft.cz/softw/60/fe
2=ftp.grisoft.com/pub/softw/60/fe/
3=http://www.grisoft.com/softw/60/fe/
Actual URL=3

mmione · Post by **mmione** » Wed Nov 10, 2004 3:03 pm

Didn't work, I disabled Sygate and it started to work, it used to update perfectly.

Norm · Post by **Norm** » Wed Nov 10, 2004 4:16 pm

You didn't mention earlier that you were using a firewall, and blocking AVG update. It wouldn't matter if you had a thousand servers to choose from. If you block the update with a firewall it won't be able to connect.

I suggest you check your sygate help files on how to properly configure it.

mmione · Post by **mmione** » Wed Nov 10, 2004 7:35 pm

I have fully allowed it to access the internet, it updated fine last week but it just started recently.

Norm · Post by **Norm** » Wed Nov 10, 2004 7:49 pm

Follow the logic...
When sygate is running, no updates.
When sygate is off, update works.

Either you don't understand your firewall, and how to configure it
or Sygate isn't working properly.

Solutions
Either configure it properly, or get rid of it.

cyberskye · Post by **cyberskye** » Thu Nov 11, 2004 2:32 am

THey had a big update today - they may have throttled their servers. I couldn't hit the update server - no firewall - this afternoon but got a 3+MB file just now - could be bad timing.