Zappos hit by massive data breach

Amazon-owned online retailer Zappos announced that hackers have accessed the personal information of as many as 24 million of its customers.

Customers' names, e-mail addresses, billing and shipping addresses, phone numbers, the last four digits of their credit card numbers, and their scrambled passwords may have been illegally accessed, Zappos CEO Tony Hsieh said in a letter sent to the company's 24 million customers yesterday.

"We've spent over 12 years building our reputation, brand, and trust with our customers. It's painful to see us take so many steps back due to a single incident," Hsieh wrote in the letter. "I suppose the one saving grace is that the database that stores our customers' critical credit card and other payment data was not affected or accessed."

"We have made the hard decision to temporarily turn off our phones and direct customers to contact us by email because our phone systems simply aren't capable of handling so much volume.", Hsieh added. "In order to service as many customer inquiries as possible, we will be asking all employees at our headquarters, regardless of department, to help with assisting customers".

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