Comcast, Time Warner Cable Remain Among Least-Liked TV Providers

A recent survey from the Consumer Reports National Research Center shows that Comcast and Time Warner Cable are two of the three least liked pay TV providers in the United States.

The survey reached over 80,000 participants, and a huge percentage of those respondents had something unpleasant to say about their providers. The highest-ranking providers only manage to look good in comparison to the competition, Consumer Reports found: "Even WOW and Verizon FiOS, which got high marks for service satisfaction, rated middling or lower for value, and out of 14 providers, nine got the lowest possible value rating."

The low customer satisfaction scores should give the Federal Communications Commission and Department of Justice ample reason to be skeptical of a proposed merger between Comcast and Time Warner Cable, according to Consumers Union, the policy and advocacy division of Consumer Reports.

"Both Comcast and Time Warner Cable rank very poorly with consumers when it comes to value for the money and have earned low ratings for customer support," Delara Derakhshani, a policy counsel with the group, said in a statement. "A merger combining these two huge companies would give Comcast even greater control over the cable and broadband Internet markets, leading to higher prices, fewer choices, and worse customer service for consumers."

Comcast is seeking regulatory approval for the $45-billion takeover of Time Warner Cable, giving it control of 30% of the pay-TV market. The deal would help the companies cut costs amid declining demand in the cable industry, where average annual bills of almost $2,000 caused the number of U.S. pay-TV customers to fall last year for the first time.

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